Susann Watson Allen
Administration Manager
Florence,SC
Summary
Dynamic professional with extensive experience as a General Manager at Cartersville Country Winery, excelling in vendor coordination and customer relations. Proven track record in enhancing team productivity and driving sales growth. Adept at analytical problem-solving and fostering strong interpersonal relationships, ensuring exceptional service and operational efficiency.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
25
25
years of professional experience
Work History
Caregiver
Self Employed Services
08.2024 - 05.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
General Manager
Cartersville Country Winery
02.2017 - 08.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
- Coordinated with winemakers to ensure harvested grapes met specific quality standards for various wine varieties being produced.
- Participated in ongoing professional development workshops to stay informed about emerging viticulture techniques and technologies.
- Contributed to a successful harvest season by efficiently picking grapes at peak ripeness.
- Participated in industry networking events to stay updated on latest trends and developments within viticulture practices.
- Managed vineyard staff efficiently, providing necessary training to enhance employee skills and knowledge.
- Created pricing structure for each wine, both by glass and by bottle.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Collaborated with winemakers to develop unique tasting experiences that showcased the winery''s signature offerings while appealing to a wide range of visitor preferences.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Ensured compliance with all applicable local, state, and federal regulations related to alcohol consumption and sales.
- Managed cash handling procedures effectively to ensure accurate accounting of daily revenue.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Collaborated with winery team to plan and execute successful special events and promotions.
Education
High School Diploma -
Mayo High School
Darlington, SC06.1994
Skills
- Considerate interpersonal skills
- Prioritization and scheduling
- Analytical problem-solving
- Vendor coordination
- Cross-functional teams leadership
- Data entry
- Office administration/management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Customer relations
- Deadline management
Timeline
Caregiver
Self Employed Services
08.2024 - 05.2025
General Manager
Cartersville Country Winery
02.2017 - 08.2024
High School Diploma -
Mayo High School
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