Summary
Overview
Work History
Skills
Timeline
Generic

Susanna Arroyo

Ventura,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant II

Ventura County Public Works Agency
11.2022 - Current
  • Attend monthly transit meetings as agency representative for VCTC, GCTD, Heritage Valley Transit, East County Transit Alliance, and Caltrans Workshops
  • Create and maintain monthly Transit reports that are provided to Director
  • Provide pre-briefing meeting analysis to Board Members and CEO
  • Review and approve invoices from county sponsored transit and EJ Harrison
  • Develop budget for county sponsored transit services and submit claim to GCTD
  • Write board letters and manage Advance Planning and Permits board letters
  • Provide GIS training on Roads and Transportation layers
  • Review and apply for grants
  • Construction project labor compliance - review and approve Certified Payroll Record, review Field Estimates and sign off that CPRs are up to date and release or deduct payments if not
  • Consultant Contract Prompt Payment Tracking Log - update log with approved invoices from Project Manager, log into Pcon to identify when invoice was sent to fiscal and send log to Fiscal for weekly updates.
  • Sent out Notice of Prompt Payment to Subconsultants after award has been issued to contractor
  • Submit Caltrans invoices for State and Federally funded projects
  • Review and update utility responses for projects in design phase
  • Send out utility notifications to utilities for designated project area
  • Review Plans and Specs and project package

Management Assistant III

Ventura County Public Works Agency
08.2021 - 11.2022
  • Provide direct support and manage calendar for Director and Deputy Director
  • Provide support to Land Development and Survey managers as needed
  • Screen public telephone calls/inquiries, assisting those that I can assist or redirect to appropriate staff
  • Involved in business process improvements by creating appropriate work flow charts, data collection and compiling reports
  • Maintain personnel files and submit all on boarding documents
  • Submit purchase requests and compile credit card reconciliations
  • Proofread, submit and monitor all board letters and corresponding exhibits
  • Board of Supervisors agenda in timely manner
  • Maintain signature log to track all documents signed by Director and create a monthly report
  • Manages department’s various work measurement reporting and process improvement programs
  • Monitor Accela CRM one week a month and assign general inquiries to appropriate department
  • Utilize Accela to extract Land Development data pertaining to permits and create quarterly report
  • Update Survey’s Map Guide Preparation guide and create appropriate checklists
  • Track and manage Project Services Public Record Requests
  • Track and manage Engineering Service’s Customer Survey responses.

Management Assistant II

Ventura County Children & Family Services
03.2019 - 08.2021
  • Manage calendar to ensure day flows smoothly and resolve any conflicts
  • Coordinate meetings, meeting preparation and meeting
  • Research, compile and organize information for use by management in the completion of reports, evaluations, and special recommendations
  • Serve as a liaison between management and internal/external partners
  • Develop and adapt new strategies to ensure all deadlines and obligations are met as scheduled
  • Prepare, submit, and approve correspondence including claims, legal documents, and expense reports
  • Create and submit reports used to demonstrate statistical trends and analysis of practice procedures
  • Address public inquiries with sensitivity, tact, and diplomacy, consistent with department rules, practices, and protocols
  • Create databases and tracker logs to determine if State requirements are being met
  • Draft correspondence based on general instructions.

Skills

  • Calendar Management
  • Develop and create presentations
  • Create databases and trackers
  • Research and prepare reports
  • Certified Bilingual Spanish Level I
  • Accela CRM & Accela Automation
  • Data Management
  • Budgeting
  • Advanced MS Office Suite Knowledge

Timeline

Administrative Assistant II

Ventura County Public Works Agency
11.2022 - Current

Management Assistant III

Ventura County Public Works Agency
08.2021 - 11.2022

Management Assistant II

Ventura County Children & Family Services
03.2019 - 08.2021

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Susanna Arroyo