Summary
Overview
Work History
Education
Skills
Timeline
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Susanna Ballinger

Oklahoma City,OK

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced with managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Facility Operations Manager

Life Time
01.2022 - Current
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Supervised staff of 34-48 in day-to-day activities.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operations Manager

M-D Building Products
01.2021 - 01.2023
  • Supervised operations staff and kept 52 employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Directed shipping and receiving of wide range of products daily.
  • Improved inventory accuracy by developing and implementing enhanced control systems.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.

Warehouse Receiving Manager

Petra Industries
03.2019 - 01.2021
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records. Increasing inventory accuracy by 15%
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Developed and maintained knowledgeable and productive team of employees.
  • Organized records of vehicles, schedules and completed orders.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Integrated warehouse operations with existing and new business processes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.

Maintenance Management Specialist

United States Marine Corps, USMC
02.2015 - 01.2019
  • Maintained $62M in Military grade equipment with $0 losses for 32 months.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Prepared reports and schedules with accuracy.
  • Ordered, maintained and distributed supplies and inventory.
  • Developed and implemented strategies to maximize squad efficiency.
  • Executed directives from command center with necessary timeliness and efficiency.
  • Oversaw maintenance and repair of weapons and equipment to preserve operational readiness.
  • Coordinated with allied forces to achieve mission objectives.
  • Conducted safety briefings for squad members prior to missions.
  • Used modern communication systems to relay orders to squad members.
  • Installed, operated and maintained field communications equipment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team settings, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with strong work ethic.

Education

No Degree - General Studies

Marine Corps University
Quantico, VA

Skills

  • Budgeting and Forecasting
  • Process Improvement
  • Customer Service
  • Team Leadership
  • Contract Negotiation
  • Resource Allocation
  • Building Maintenance
  • Strategic Planning
  • Vendor Management
  • Inventory Control
  • Quality Assurance
  • Preventive Maintenance

Timeline

Facility Operations Manager

Life Time
01.2022 - Current

Operations Manager

M-D Building Products
01.2021 - 01.2023

Warehouse Receiving Manager

Petra Industries
03.2019 - 01.2021

Maintenance Management Specialist

United States Marine Corps, USMC
02.2015 - 01.2019

No Degree - General Studies

Marine Corps University

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Susanna Ballinger