Susanna Cavasin
Howell,MI
Summary
Dynamic Office and Store Manager with a proven track record at companies like Dairy Queen, enhancing operational efficiency and customer satisfaction. Excelled in employee training and office administration, significantly improving workplace productivity. Recognized for exceptional relationship-building skills and adept at implementing process improvements.
Overview
21
21
years of professional experience
Work History
Office Manager
Top Dog Moving, Storage And Logistics
Whitmore Lake, MI
08.2020 - Current
- Managed the logistics of receiving and scheduling furniture deliveries for various clients.
- Provided accurate moving quotes over the phone and scheduled in-person walkthroughs.
- Worked alongside Interior Designers to provide top-tier customer service.
Store Manager
Whistle Stop Caboose Ice Cream
Howell, MI
03.2018 - 05.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Planned special promotions or discounts based on market trends.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Store Manager
Dairy Queen
Brighton, MI
03.2004 - 03.2018
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Prepared staff work schedules and assigned team members to specific duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Howell High School
Howell, MI04-2009
Skills
- Data entry
- Customer service
- Employee training
- Payroll processing
- Scheduling
- Office administration
- Customer relations
- Organizational skills
- Relationship building
Timeline
Office Manager
Top Dog Moving, Storage And Logistics
08.2020 - Current
Store Manager
Whistle Stop Caboose Ice Cream
03.2018 - 05.2020
Store Manager
Dairy Queen
03.2004 - 03.2018
High School Diploma -
Howell High School
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