SUSANNA CHAVEZ - PINALES
Paterson,NJ
Summary
Results-oriented and hands-on professional with 15 years plus of experience in all facets of the industry. Verifiable track record for the successful completion of projects and tasks coordinating vendors, developing partnerships, and building positive rapport with clients. Provided vital links between sales executive teams and clients.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Bacon & Graham
Paterson, NJ
06.2019 - Current
- Develop and implement customer service policies and procedures
- Develop reports used to understand and promote work productivity
- Create and administer annual performance evaluations for office staff
- Manage customer service and warehouse operations and efficiency
- Order entry and billing processing
- Oversee receivables and payables functions
- Review and maintain records of returns and credits
- Provide assistance to the procurement team
- Train new staff
- Plan and coordinate team luncheons
Project Manager
Academy Service Group
Hackensack, New Jersey
07.2017 - 06.2019
- Oversee projects from inception to completion
- Coordinate and schedule technicians and subcontractors to ensure efficient project execution
- Monitor project progress, identify risks, and implement mitigation strategies to ensure successful completion
- Maintain customer database
- Conduct job site inspections
- Prepare service invoices and timecards for processing
- COC verification and file maintenance
- Hire and train new staff
Sales Assistant /Project Manager
Ramatex International
Fairfield, New Jersey
12.2008 - 12.2016
- Plan, organize, and managed various aspects of our sales department
- Extensive attention given to diligent customer service and client interaction
- Coordination of orders, background analysis, processing orders, customer information analysis and other tasks performed under this position
- Assisted our accounts payable, accounts receivable and shipping department heavily with ensuring order verifications
- Assisted our CEO on updating forecast reports and various budgetary functions
- Design product care tags, hang tags and bellybands
- Assist designer with the development of design collections focusing on bedding, garments and accessories
Contract Administrative Assistant
IPP of America
11.2005 - 01.2008
- Organized and placed supply orders for the purchasing department
- Performed background analysis for new prospective clients
- Responsible for processing and distributing pay applications internally and to clients
- Responsible for coordinating correspondence to and from our company while logging and distributing to the office staff
- Extensive data entry, maintaining of logs and internal management information
Education
Some College (No Degree) -
American Intercontinental University
Skills
- Project Management
- Customer Relationship Management
- Schedule Coordination
- Excellent time management skills
- Report Generation
- Complaint resolution
Languages
- Spanish; : Fluent
- English: Fluent
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Manager
Bacon & Graham
06.2019 - Current
Project Manager
Academy Service Group
07.2017 - 06.2019
Sales Assistant /Project Manager
Ramatex International
12.2008 - 12.2016
Contract Administrative Assistant
IPP of America
11.2005 - 01.2008
Some College (No Degree) -
American Intercontinental University
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