Jeffrey Kostka
Fort Myers,FL
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations Management.
Overview
34
34
years of professional experience
Work History
Director of Operations
Bednar Landscaping
04.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Owner/Operator
J Kostka & Sons
04.2010 - 02.2019
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Service Manager
Case Power & Equipment
03.1990 - 02.2010
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
Bachelor of Science - Applied Science
Brookdale Community College
Lincroft, NJ06.1987
Skills
- Leadership Training
- Risk Mitigation
- Operations Oversight
- Capital Spending
- Strategic Planning and Execution
- Process Improvement
- Quality Assurance
Timeline
Director of Operations
Bednar Landscaping
04.2019 - Current
Owner/Operator
J Kostka & Sons
04.2010 - 02.2019
Service Manager
Case Power & Equipment
03.1990 - 02.2010
Bachelor of Science - Applied Science
Brookdale Community College
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