Summary
Overview
Work History
Education
Skills
Timeline
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Susanna Douglas

Castle Rock,CO

Summary

Creative math educator adept at working with groups and individuals to increase knowledge, understanding and school performance. Detail-oriented with exceptional patience to explain complicated subjects and build positive rapport with clients.

Overview

4
4
years of professional experience

Work History

Mathematics Tutor

Self Employed
01.2023 - Current
  • Enhanced student understanding by incorporating real-world examples and problem-solving techniques into tutoring sessions.
  • Boosted students'' confidence in their mathematical abilities by providing personalized guidance and support.
  • Maintained detailed records of each student''s progress, allowing for targeted instruction and continuous improvement.
  • Implemented effective time management strategies during tutoring sessions, maximizing productivity while minimizing stress for students.
  • Established a positive rapport with students and parents that fostered trust, enhanced communication, and promoted academic success.
  • Tutored math students of all ages and abilities, from elementary school to college level.
  • Tutored 15 students per week in private sessions using detailed lesson plans.

Nanny

Jennifer Gillock
01.2021 - 01.2023
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.

Customer Advocate

Target
10.2019 - 04.2020
  • Trained new employees on company policies, best practices, and strategies for maintaining exceptional customer relations.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Streamlined communication channels for improved responsiveness to customer inquiries.
  • Collaborated with team members to ensure consistent high-quality service delivery across the organization.

Education

Associates of General Studies - Arts

Red Rocks Community College
Denver, CO
05.2023

Skills

  • Advanced proficiently in Microsoft Office Applications including but not limited to Word, Excel, Powerpoint, Outlook
  • Proficiency in IOS Applications
  • Excellent Written and Verbal Communication Skills
  • Ability to Quickly Grasp New Concepts
  • Experienced in Conflict Resolution
  • Paper and Electronic Recordkeeping
  • Strong Analytical Skills
  • Mathematics Instruction
  • Group and Individual Coaching

Timeline

Mathematics Tutor

Self Employed
01.2023 - Current

Nanny

Jennifer Gillock
01.2021 - 01.2023

Customer Advocate

Target
10.2019 - 04.2020

Associates of General Studies - Arts

Red Rocks Community College

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Susanna Douglas