Summary
Overview
Work History
Education
Skills
Timeline
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Susanna Frederick

San Diego,California

Summary

Versatile graduate with a BA in criminal justice. Experience with working in groups, both large teams and small groups and capable of independent work. Excellent with meeting deadlines, managing time, multitasking, and problem solving. Highly organized, self-motivated, and detail oriented employee.

Overview

17
17
years of professional experience

Work History

Security Officer

Eddy Delgado- Sycuan Casino and Hotel
11.2016 - 01.2019
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Child Caregiver

Sabrina Maxwell - In Home Child Care
01.2011 - 05.2012
  • Achieved high customer satisfaction for attending to child's basic needs such as feeding and attention
  • Assisted parents with preparing child to enter kindergarten
  • Provided child with on-call childcare
  • Ensured that child was safe and secure at all times.

Dispatcher/Secretary

Mike Cancel - One Source
04.2009 - 10.2009
  • Achieved high customer satisfaction for ensuring that tenants service calls were resolved in a professional and timely manner
  • Collaborated with maintenance workers to ensure the delivery of efficient, high quality service
  • Performed various clerical duties to ensure maintenance was properly logged into the correct systems.

Sales Associate

Tom Blake - EB Games
01.2006 - 12.2008
  • Prepared merchandise for sales floor
  • Maintained adherence to all company protocols
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Kept work areas clean and neat at all times
  • Prioritized and accomplished wide range of tasks each shift
  • Assisted customers with any questions or concerns they may have had
  • Provided excellent customer service while assisting customers with their purchases.

Cashier/Cook

Phil Brown - Little Caesars
06.2002 - 12.2005
  • Spoke with patrons to ensure satisfaction with food and service
  • Prepared food items
  • Took food orders and relayed orders to kitchens or serving counters
  • Provided friendly and attentive service and exceptional hospitality
  • Performed weekly inventory counts of items used for food preparation.

Education

Bachelor of Arts - Criminal Justice Human Services

University of Phoenix
12.2005

Skills

  • High Level Of Integrity
  • Justice Administration Coursework
  • Customer Service
  • Excellent Time Management Skills
  • Criminal Law Knowledge
  • Works Well in Group Settings
  • High Ethical Standards
  • Problem Solving Skills
  • Excellent Communication Skills
  • Knowledgeable with Crime Prevention Methods
  • Proficiency with Microsoft Office
  • Multi-tasking
  • Document Management
  • Investigation Documentation
  • Incident Reporting
  • Shift Work Experience
  • Report Writing

Timeline

Security Officer

Eddy Delgado- Sycuan Casino and Hotel
11.2016 - 01.2019

Child Caregiver

Sabrina Maxwell - In Home Child Care
01.2011 - 05.2012

Dispatcher/Secretary

Mike Cancel - One Source
04.2009 - 10.2009

Sales Associate

Tom Blake - EB Games
01.2006 - 12.2008

Cashier/Cook

Phil Brown - Little Caesars
06.2002 - 12.2005

Bachelor of Arts - Criminal Justice Human Services

University of Phoenix

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Susanna Frederick