Susanna Harrison
Citrus Heights
Summary
Hardworking and passionate job seeker with strong organizational skills ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Barback
Scotty's Hideaway
Orangevale, CA
03.2022 - Current
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers.
- Proved successful working within tight and fast-paced atmosphere.
Event Staff Member
Unlimited Helping Hands
Sacramento, CA
10.2021 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Welcomed guests and directed each person to desired party, room or activity.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
In-store Shopper
Instacart
Sacramento, CA
03.2019 - Current
- Tracked substitutions and informed customers of changes.
- Demonstrated speed and accuracy in order item selection.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Verified each item matched order's description.
- Reviews orders prior to pick up for accuracy.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Kept vehicle clean and neat to offer professional impression to every customer.
Bartender/server
The Canyon Grill And Alehouse
9580 Oak Ave Pkwy, Folsom, CA 95630
12.2022 - 04.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/server
Country Club Lanes
2600 Watt Ave, Sacramento, CA 95821
04.2023 - 08.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Hostess
Viejas Casino & Resort
Alpine, CA
02.2002 - 03.2004
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Education
GED -
Skills
- Operational Efficiency
- Large Crowd Management
- Customer Satisfaction
- Transactions and Cash Handling
Timeline
Bartender/server - Country Club Lanes
04.2023 - 08.2023
Bartender/server - The Canyon Grill And Alehouse
12.2022 - 04.2023
Barback - Scotty's Hideaway
03.2022 - Current
Event Staff Member - Unlimited Helping Hands
10.2021 - Current
In-store Shopper - Instacart
03.2019 - Current
Hostess - Viejas Casino & Resort
02.2002 - 03.2004
Gig Harbor High School - GED,