Susanna Hunger
Chesapeake,VA
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Commodity Distribution, INC.
03.2022 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Dental Insurance Coordinator
LWSS Family Dentistry
08.2018 - 03.2022
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
Dispatch Supervisor
Finks/Meeks Towing
04.2018 - 10.2021
- Supervised team of 15 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Education
High School Diploma -
Kempsville High School
Virginia Beach, VASkills
- Problem-Solving
- Decision-Making
- Logistics Analysis
- Customer Service
- Invoicing and shipping documentation
- Scheduling Coordination
- Shipping Documentation
- Driver Scheduling
- Materials Handling
Timeline
Logistics Coordinator
Commodity Distribution, INC.
03.2022 - Current
Dental Insurance Coordinator
LWSS Family Dentistry
08.2018 - 03.2022
Dispatch Supervisor
Finks/Meeks Towing
04.2018 - 10.2021
High School Diploma -
Kempsville High School
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