SUSANNA JACOB

Designed and developed rest apis using microservices architecture using .Net Core, C#, MVC, MS Graph api, SQL workbench/Powershell for BIOS management for HP devices partnered with Microsoft Intune endpoint manager

• Microservices: Developed Apis for bios policy creation/ device assignment, device management, bios settings, Microsoft Intune connector services, freeze rules. Designed and implemented Client Analytics for backend operations.
• Analyzed customer requirements and created technical solutions for implementation. Developed various components -Microsoft Intune connector microservice to use Graph beta version 5.0. Graph api updates - used for health scripts and device management.
• Developed and tested software applications to ensure proper functionality.
• Created new batch API service to create update and deploy health scripts in batches
• Implemented Terms and conditions feature to trigger backend operations easily for customers.
• Experience using linux commands and accessing kubernetes pods using linux subsystem.
• Designed and implemented user interfaces for web-based applications and shared with partner teams.
• Implemented TDD using MOQ Unit test framework for unit testing. Ensure code coverage of 75 % or more.
• Implemented logging for all services to track issues. Code scans implemented to identify code vulnerabilities.
• Performed code reviews following strict coding guidelines.
• Jira board is used for agile project work management along with weekly sprint meetings/retrospections.
• Conducted code reviews and identified areas of improvement in existing applications.
• Assisted with the development of test plans to verify system accuracy and reliability prior to release.

• Involved in all phases of SDLC from Requirement gathering to campaign delivery
• Designed developed and tested various components and APIs for ODM web portal using Kendo UI, JS/jQuery, REST API using MVC, C#, Entity Data Framework, SQL Server Azure components.
• Developed Azure function apps/ key vaults and linked them to - apps, functions, and ADF pipelines. CI/CD pipelines using Azure DevOps for Azure services. Scope scripting and migration to Azure for legacy ETL operations built on Sangam.
• Improved application performance by 60%. Introduced caching on backend /front end application.
• Evaluated and adopted new technologies to address changing industry needs. Migrated from Service bus usage, implemented Azure function for ETL functionality.
• Lead and managed team for 1 and half years. Create Features, User stories and conducted daily scrum calls.Resource utilization and effort management / provide development estimates. Provide timelines for deliverables. Participate in design sessions and feasibility analysis.
• Built product feature lists with customers and internal stakeholders.
• Created user accounts, managed passwords, configured access rights, and provided training when necessary.
• Incident management and issue resolutions
• Mentored junior team members, providing educational expertise on technical and domain concepts

Worked closely with the client and help in designing various components and features for GBG insurance.

• GBG Website: Developed GBG web portal (gbg.com) using MVC –AngularJS framework and REST APIs for backend functionalities. Admin pages/ Feed management to update and add RSS feeds, site media content and GBG team details.
• Implemented localization for the GBG website in five languages as it's a global provider. Development of applications - Renewal Reminder service, Renewals Web portal, GBG Rates engine.
• Designed database schemas, wrote stored procedures, views as needed.
• Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
• Responsible for assisting deployment teams with deployment steps and details.
• Responsible for applications monitoring , maintenance. Provided on call client support on system operation and troubleshooting.
• Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.

• Ported existing Windows XP Line of Business applications to Windows 7 part of companywide initiative.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Lead the onboarding of 2010 office suite that had dependency on previous versions of Microsoft Office to help maintain client applications. Worked on legacy applications.
• Developed components using C#/MVC -for creating insurance document workflows.
• Document Conversion Service: Designed and developed a holistic document conversion and merge service using WCF and Aspose libraries that could handle different document formats.
• Improved system performance by making proactive adjustments and resolving bugs.

• Development of web portal - UI and backend components for the Springboard - that provides pre-bankruptcy counseling, foreclosure counseling, reverse mortgage counseling, and debt management plan.
• Developed various components for the application using ASP.NET 4.5 and Sql Server 2008.
• Created Crystal reports and SSRS reports for various clients to create top-down reports
• For client HUD, developed and maintained a web portal to assist homeowners who are at risk of foreclosure. Created web forms, complex stored procedures, and functions, crystal reports, SSRS reports.
• Conducted module and regression tests.
• Collaborated with other developers to identify and alleviate number of bugs and errors in software
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.

• For client MD Anderson Cancer Center, developed a POC for web portal for patient registration, online appointments, and pre-care activities in ASP.net 4.5 framework with C#, ADO.NET.
• Creates website components for multiple projects. Developed and analysed issues for bug fixes . Performed SQL querying and profiler to analyse performance issues.
• Created websites and mockups using HTML, CSS, JavaScript and jQuery ,XML to create sample data for creating live mockups experience.
• Introduced browser compatibility testing for the team.