Susanna Johnson

Enroll Employee in supplemental insurance in group settings
Life
Cancer
Accident
Critial Care
Hospital Ingemnity
Short term disability
Vision
Dental
Using Everwell platform
Built relationships with clients using active listening and issue resolution to provide excellent service.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Approached potential clients by using direct marketing mailings and phone contacts.
Cross-sold insurance products to existing clients to reach sales targets.
Utilized CRM software to manage client relationships.
Educated clients on insurance policies and procedures.
Analyzed customer needs to provide customized insurance solutions.
Identified and solicited sales prospects in agency databases.

• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Managed care from admission to discharge.
• Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.

• Calculated premiums and established payment methods for sales.
• Met with customers to provide information about available products and policies.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.
• Monitored customer feedback and identified areas of improvement.

• Educate employees from large companies on their health benefits, so they are able to make informed decision on benefit elections.
• Skilled at working independently and collaboratively in a team environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Strengthened communication skills through regular interactions with others.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Provided professional services and support in a dynamic work environment.
• Excellent communication skills, both verbal and written.
• Gained extensive knowledge in data entry, analysis and reporting.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Transition of Care: 24-Hr transition call; 3 in 30 Touchpoints; Complete/Utilize Lace Tool PRN; Transitional Bundle Documentation
• Patient Calls: STEP/Follow-Up Calls weekly, bi-weekly, and monthly
• Direct Patient Care: Self-Management Goals; IV Hydration; IV Medications; Post Discharge Medication Reconciliation; Focused Individual Education; Comprehensive Individual/Group Education
• Clinic Responsibilities: PCC/Huddles/Strategic Meetings
• Coordination Efforts: Coordinate with CM, HCD, SNF, Hospice, Palliative, DME
• TruCare assessments and documentation
• STAR Kids service coordinator - RN
• Driscoll children’s health plan