Susanna Hernandez
San Diego,CA
Summary
High-performing professional with 30+ of experience delivering results through successful improvements for business operations, profitability and team development. Resourceful manager and developer of talent to thrive in fast-paced and changing environments. Dedicated to sustaining operational effectiveness and delivering results for optimal profitability.
Overview
30
30
years of professional experience
Work History
KEY ACCOUNT MANAGER
ORVEON GLOBAL
12.2022 - 12.2023
- Account management for three cosmetic brands, optimizing sales strategies and client support resulted in a 10% revenue boost for Ulta, Target, and Shopify partner platforms.
- Coordinated with logistics and supply chain teams to ensure timely and accurate product delivery to key accounts.
- Utilized sales data and client feedback to improve organizational strategies.
SR. MANAGER, COMMUNICATIONS & OPERATIONS
ORVEON GLOBAL
01.2020 - 12.2022
- Oversee day-to-day activities to ensure effective operations.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Coordinated with IT department to implement new technologies and systems enhancements.
DISTRICT MANAGER & TRAINER
ORVEON GLOBAL
07.2016 - 01.2020
- Total oversight of fifteen locations (boutique & outlet), ensuring that stores drive sales and increase profitability, with a focus on conversion and average dollar growth.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and developed top talent to promote performance-oriented culture.
- Coached, developed and motivated team to achieve revenue goals.
ACTING REGIONAL MANAGER
CLAIRES, INC
01.2014 - 01.2015
- Regional oversight of 120 stores and 8 District Managers
- Exhibiting superb capacity management, prioritization, delegation, and organization skills.
DISTRICT MANAGER & TRAINER
CLAIRES, INC
01.2010 - 01.2014
- District oversight of twenty locations (Claire's & Icing) and six store within a store concept with Toys-R-Us
- Ensuring stores drive sales metrics, increase customer retention, while maintaining stores to visual standards.
REGIONAL DIRECTOR, WEST
SEPHORA
01.2007 - 01.2010
- Regional oversight of 40+ SiJCP stores (approximately $35 million) ensuring that stores operate in a manner consistent with Sephora's expectation of client service and cross-company policies, while maintaining alignment with SiJCP's strategic objectives.
RETAIL STORE MANAGER
ORIGINS
10.2001 - 09.2002
RETAIL STORE MANAGER & TRAINER
VICTORIA SECRET
06.1994 - 10.2000
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Executed merchandising strategies to support store sales growth.
SENIOR STORE DIRECTOR & TRAINER
SEPHORA
01.2002 - 01.2007
- Comprehensive accountability in high volume location including hiring, training, supervision, scheduling, and motivation of a 50+ member team.
Education
Master of Science - Human Resource Management
Arizona State University
06-2024
Bachelor of Arts - History
University of California - Santa Cruz
Santa Cruz, CA06-1996
Skills
- Data Analysis
- Performance monitoring
- Document Control
- Process Improvement
- Organizational Management
- Cross-Functional Communication
- Stakeholder Relations
- Business and Operations Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork from home optionWork-life balanceQuote
The way in which you reach the result is just as important as the result itself.
Languages
English
Native language
Spanish
Elementary (A2)
A2
French
Elementary (A2)
A2
Timeline
KEY ACCOUNT MANAGER
ORVEON GLOBAL
12.2022 - 12.2023
SR. MANAGER, COMMUNICATIONS & OPERATIONS
ORVEON GLOBAL
01.2020 - 12.2022
DISTRICT MANAGER & TRAINER
ORVEON GLOBAL
07.2016 - 01.2020
ACTING REGIONAL MANAGER
CLAIRES, INC
01.2014 - 01.2015
DISTRICT MANAGER & TRAINER
CLAIRES, INC
01.2010 - 01.2014
REGIONAL DIRECTOR, WEST
SEPHORA
01.2007 - 01.2010
SENIOR STORE DIRECTOR & TRAINER
SEPHORA
01.2002 - 01.2007
RETAIL STORE MANAGER
ORIGINS
10.2001 - 09.2002
RETAIL STORE MANAGER & TRAINER
VICTORIA SECRET
06.1994 - 10.2000
Master of Science - Human Resource Management
Arizona State University
Bachelor of Arts - History
University of California - Santa Cruz
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