Susanna Kohl-Hetrick
Customer Service
Elgin,TX
Summary
Reliable and upbeat Sales Associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Ice Cream Sales Associate
Moonlight Ice Cream
05.2023 - Current
- Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assist customers with inquiries and provide exceptional service, resulting in positive feedback from shoppers.
- Contribute to business success by maintaining high standards of cleanliness throughout the facility.
- Promote a positive shopping experience by greeting customers warmly with a smile upon entry and providing assistance as needed.
- Conduct inventory counts regularly, ensuring accurate stock levels are maintained at all times.
In-home Caregiver/Personal Care Attendant
Caring Senior Service
10.2021 - 04.2023
- Improved comfort for clients by way of massage and application of topical treatments.
- Assisted with meal preparation, light housekeeping and laundry to support clients and their families.
Substitute Paraprofessional
Alameda Unified School District
08.2007 - 05.2013
- Monitored student classroom and outdoors activities to promote student safety.
- Established rapport with students through consistent support and guidance, fostering positive relationships that promoted academic growth.
- Encouraged children to be understanding and patient with others.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported child development milestones by implementing age-appropriate learning activities.
- Led indoor activities to entertain and occupy children.
Education
Early Childhood Development
Psychology
High School Diploma -
05.2001 -
- Relevant Coursework: Library & Office Aide
Skills
Client and Customer Service
undefinedInteractive skills
I enjoy interactive activities such as story time and music time where I can engage with children and/or individuals who have special needs/developmental disabilities. On such occasions, I like to utilize my creative skills and imagination to bring the story and songs to life by way of animation and charisma. It warms my heart when I can encourage a little giggle from a shy child or inspire an ear to ear smile of someone who may have had a rough day.
Timeline
Ice Cream Sales Associate - Moonlight Ice Cream
05.2023 - Current
In-home Caregiver/Personal Care Attendant - Caring Senior Service
10.2021 - 04.2023
Substitute Paraprofessional - Alameda Unified School District
08.2007 - 05.2013
Alameda High School - High School Diploma,
05.2001 -
Chabot Community College - , Early Childhood Development
College of Alameda - , Psychology
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