Susanna Kwak
Santa Clarita,CA
Summary
Dynamic Executive Assistant with a proven track record at EY, adept at enhancing productivity through meticulous calendar management and seamless travel coordination. Recognized for being a professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant
EY
08.2020 - Current
- Served as EA to EY PPMDs in various leadership roles such as Los Angeles OMP and Pac-South Geo [PSG Leader], West Region TAS/SaT leader, Americas Transaction Tax [TT] and Global SaT leaders
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executives.
- Streamlined executive communication by managing multiple shared calendars and email inboxes, phone calls, and scheduling appointments.
- Organized and coordinated quarterly PPMDD meetings.
- Coordinated busy season and post-busy season events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during meetings, including agenda preparation.
- Prepared and edited presentations on behalf of executives for both internal and external meetings., used various Power BI dashboards, as required, for meeting presentations.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Contributed to budget management by monitoring expenses and providing latest expenditure reports on a regular basis.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global meetings.
- Managed complex calendars for leadership to facilitate efficient scheduling and meeting planning.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Conducted annual rideshare surveys to comply with federal and state Clean Air Act requirements.
- Liaison between EY and SoFi Stadium to coordinate off-site meetings for EY PPMDDs and their teams
- Created quarterly newsletters, office digests to keep personnel connected
Education
General Studies
Santa Monica College
Santa Monica, CASkills
- Executive support
- Administrative support
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Expense reporting
- Scheduling
- Calendar management
- Professional and mature
- Meeting planning
- Travel arrangements
- Excel spreadsheets
- Document preparation
- Proofreading
- Advanced MS office suite
- Resourceful
- Schedule management
- Invoice processing
- Business correspondence
- Presentation development
- Self-starter
- Microsoft office
- Reliable and responsible
- Honest and dependable
- Critical thinking
- Problem-solving
- Travel arrangement coordination
Certification
- Certified Employee Transportation Coordinator [ETC] - SCAQMD - August 2023
Timeline
Executive Assistant
EY
08.2020 - Current
General Studies
Santa Monica College