Susanna Medrano
Sylmar,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Motor Vehicle Representative
Department Of Motor Vehicles
01.2022 - 02.2024
- Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.
- Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Collect and review the customer's documents with an extensive attention to detail checking for
completeness and accuracy according to the DMV requirements; correct previous errors. - Physically inspect out-of-state registered vehicles to ensure they satisfy the state's emission and safety
standards; refer any discrepancies to the California Highway Patrol. - Verify legal presence status' and ensure documentation coincides with customer personal information
for the issuance of Driver Licenses and Identifications cards. - Work calmly and patiently with irate customers and provide superior customer services to the standards
of the department.
Case Manager I
Health Advocates
08.2021 - Current
- Telephone screenings, completing applications, follow-up with customers and county workers for successful completion of cases, submitting applications to appropriate offices, and updating information in computer database, and performs miscellaneous related duties as needed.
Product Management
Galpin Motors
05.2016 - 11.2020
- My duties are to process registrations of all services, maintenance and tire care contracts from multiple dealerships
- I also handle upgrades, downgrades, and cancellations to existing coverage
- From posting transactions or adjustments into 3rd party vendor portals and into our accounting system
- Post proceeds received via EFT or ACH and balance daily deposits
- Reconcile statements from vendors
- Update and reconcile month end accounting schedules
- I also communicate with customers via or email, interact with Sales and Finance across multiple dealerships.
BDC Coordinator
Ford Motors
11.2014 - 05.2016
- As BDC coordinator I would handle multiple inbound phone calls along with making 85-100 calls as well as setting 5-8 appointments on a daily basis
- I would also coordinate internet appointments for customers who inquired online, making sure I provided them with the correct and accurate information regarding the vehicle they were interested in purchasing
- Once information had been provided, the appointment with our guest to meet with one of our top sales representatives in order to complete the sale
- Once the car sale was completed, I would follow up to confirm our guest was satisfied.
Food Service Worker
L.A.U.S.D
01.2008 - 11.2014
- I would manage the food distribution for the children, made sure the food was prepped correctly and served accordingly and on time
- I also overlooked the children while they had breakfast and lunch.
Education
High School Diploma -
Sylmar Senior High
Sylmar, CASome College - Criminal Justice
Los Angeles Mission College
Sylmar, CA02.2024
Skills
- Product Management
- Clerical experience
- ACH
- Filing (4 years)
- Windows
- Case Management
- Problem-Solving
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Motor Vehicle Representative
Department Of Motor Vehicles
01.2022 - 02.2024
Case Manager I
Health Advocates
08.2021 - Current
Product Management
Galpin Motors
05.2016 - 11.2020
BDC Coordinator
Ford Motors
11.2014 - 05.2016
Food Service Worker
L.A.U.S.D
01.2008 - 11.2014
High School Diploma -
Sylmar Senior High
Some College - Criminal Justice
Los Angeles Mission College
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