Susanna Pitka
Fairbanks
Summary
Proven track record in enhancing customer service and team development at Russian Mission Native Corporation, demonstrating exceptional relationship building and documentation skills. Expert in crisis management and ensuring safety, achieving significant improvements in operational efficiency and client satisfaction. Skilled in both hands-on support and strategic oversight, driving positive outcomes under pressure.
Overview
3
3
years of professional experience
Work History
Residential Support Technician
Tanana Chiefs Conference
02.2023 - Current
- Report to case managers about their tenants through emails or in person
- Building rounds to make sure all tenants and environment is safe
- Watch the security cameras to make sure there is no situations or suspicions on property
- Perform crisis interventions with tenants when needed
- Shift change briefing with staff
- Documentation reports in shift log
- Carelogic billing notes for the clients (tenants)
- Transport tenants to their appointments with company vehicle
- Documentation in EMS, FMH, FPD and Occupancy logs
- Prepare breakfast, lunch and dinner
- Room inspections weekly and bed bug procedures
- Calling EMS, law enforcement and other agencies when needed
Assistant Manager
Russian Mission Native Corporation
06.2021 - 12.2021
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Nenana City Public School
Nenana05.2021
Skills
- Customer Service
- Works Well Under Pressure
- Relationship Building
- Documentation And Reporting
- Heavy Lifting
Timeline
Residential Support Technician
Tanana Chiefs Conference
02.2023 - Current
Assistant Manager
Russian Mission Native Corporation
06.2021 - 12.2021
High School Diploma -
Nenana City Public School
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