Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Susanna Ramos

El Portal,FL

Summary

Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.

Overview

23
23
years of professional experience

Work History

House Cleaner

Self Employed Services
Miami, FL
05.2015 - Current
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Assisted customers in selecting appropriate cleaning products for specific tasks.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
  • Applied waxes to woodwork or tile floors for protection against wear-and-tear.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Emptied wastebaskets and replaced liners.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Organized closets according to customer specifications.
  • Washed windows inside and outside as needed.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Cleaned homes following specific and detailed protocols and requests.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Maintained and organized cleaning supplies stock.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used cleaning chemicals following proper guidelines.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Swept and damp-mopped private stairways and hallways.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.

Self Employed Retail Sales

Sue Has It All
El Portal, FL
04.2011 - 10.2023
  • Stayed current on new products and services offered by the company.
  • Demonstrated active listening skills when engaging with customers to identify their needs.
  • Assisted with stock replenishment, inventory management, and pricing accuracy.
  • Responded promptly to customer inquiries and complaints.
  • Utilized POS system effectively for order processing, returns and exchanges.
  • Resolved customer issues in a timely manner while maintaining professional demeanor.
  • Developed strategies to increase sales volume of products in assigned area.
  • Processed cash and credit card payments accurately and efficiently.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
  • Provided product knowledge and expertise to customers on a daily basis.
  • Performed opening and closing duties such as setting up displays, cleaning the store.
  • Organized promotional events to drive sales growth in assigned area.
  • Greeted customers and provided excellent customer service.
  • Participated in promotional activities such as advertising campaigns or special events.
  • Built strong relationships with customers by following up on inquiries or complaints promptly.
  • Created dynamic of mutual understanding with customers, engaging through questions and appropriate comments and recommendations based on responses.
  • Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Computed purchases and received and processed cash or credit payment.
  • Prepared merchandise for purchase or rental.

Security Officer

Safeguard America
Miami, FL
12.2022 - 06.2023
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Provided escorts for visitors as needed throughout the facility.
  • Maintained accurate logs of all security related activities.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Confirmed visitor identification prior to granting entry into the building.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Assisted with crowd control during large events held at the facility.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Secretary

Blades Detailing & Mobile Car Wash Service
Miami, FL
03.2010 - 12.2019
  • Provided administrative support to the Office Manager and other staff members.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Updated contact lists on a regular basis; created new contacts as needed.
  • Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Prepared expense reports in accordance with company policies and procedures.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Hostess/Cashier

Cami's Seafood Restarant
Miami Lakes, FL
02.2001 - 12.2005
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Provided excellent customer service by addressing customer needs promptly.
  • Greeted customers and provided them with menus.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Assisted servers in bussing tables when needed during busy periods.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Handled cash payments and reconciled daily transactions accurately.
  • Maintained a clean and organized dining area.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Accepted payments from guests for dine-in and take-out foods.

Education

GED -

Cornerstone Christian Academy
Townsend, GA
03-2008

Skills

  • Safe Chemical Handling
  • Linen care
  • Window Cleaning
  • Steam Cleaning
  • Cleaning and sanitization
  • Carpet vacuuming
  • Furniture dusting
  • Safe cleaning with chemicals
  • Closet detailing
  • Housekeeping
  • Floor waxing
  • Polishing surfaces
  • Laundry cleaning
  • Gardening tasks
  • Clutter removal
  • Packing and Unpacking
  • Residential Cleaning
  • Interior and exterior cleaning
  • Watering plants
  • Supply Ordering
  • Customer Service
  • Sales Support
  • Calendar Management
  • Appointment Scheduling
  • Preparing contracts
  • Spreadsheet Management
  • Quickbooks
  • Filing experience
  • Multi-Line Phone Systems
  • Organization
  • Scheduling
  • Project Planning
  • Data Entry
  • Recordkeeping
  • Money Handling
  • Display Setup
  • Fitting room maintenance
  • Teamwork and Collaboration
  • Suggestive Selling
  • Positive and professional
  • Cash Register Operation
  • Flexible Schedule
  • Merchandise Display
  • Cash Handling
  • Retail Sales
  • Stocking and Receiving
  • Customer Assistance
  • Store Opening and Closing
  • Product Promotions
  • Fashion sense
  • Retail Merchandising
  • Inventory Management
  • Merchandise Receiving and Handling
  • Payment Processing
  • Creative Thinking
  • Product and Service Sales
  • Strong Communication and Interpersonal Skills
  • Sales and Promotions
  • Order Processing
  • Loss Prevention
  • Display building
  • Customer Engagement
  • Sales goal achievement
  • Professional Appearance
  • Product Demonstrations
  • Sales expertise
  • Product Recommendations
  • Promotional Events
  • Problem-Solving
  • Transaction Processing
  • Truck unloading
  • Store maintenance
  • Stock replenishment
  • Returns and exchanges
  • Honest and Dependable
  • Continuous Improvement
  • Waste disposal
  • Window Washing
  • Upholstery care

Affiliations

  • Decorate interior/exterior of homes, rooms, offices, and more. I give the room exactly what my customers want.
  • Organize and declutter houses etc.
  • Create, organize, sell, etc clothing, and more.

Timeline

Security Officer

Safeguard America
12.2022 - 06.2023

House Cleaner

Self Employed Services
05.2015 - Current

Self Employed Retail Sales

Sue Has It All
04.2011 - 10.2023

Secretary

Blades Detailing & Mobile Car Wash Service
03.2010 - 12.2019

Hostess/Cashier

Cami's Seafood Restarant
02.2001 - 12.2005

GED -

Cornerstone Christian Academy

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Susanna Ramos