SUSANNA RESTREPO HERRERA
Linden,NJ
Summary
Industrial Management professional with 4 years of experience in logistics and supply chain management. Ability to streamline operations and improve efficiency through strategic planning and process optimization. Strong background in inventory management, distribution, and vendor relations. With the ability to lead multifunctional teams to achieve organizational objectives and ensure timely delivery of products or services.
Overview
12
12
years of professional experience
Work History
Bartender/Waitress
Parkview Tavern & Restaurant
Linden, NJ
10.2018 - Current
- Mix and serve alcoholic and non-alcoholic beverages according to recipes and custumer preferences
- Ensure drinks are prepared accurately and efficiently to maintain custumer satisfaccion
- Greet custumers, take drink and food orders, and provide recommendations based on preferences and menu offerings
- Maintain a friendly and welcoming atmosphere, engaging with custumers to enhance their experience
- Clean and sanitize bar area, utensils, and equipment regulary to ensure a clean and safe enviroment
- Stock bar with necessary supplies, including beverages, glassware, and garnishes
- Process payments accurately using POS systems or cash registers
- Handle cash and credit transactions, including reconciling cash drawer at the end of shifts
- Memorize and maintain knowledge of cocktails recipes, beer and wine selections, and other beverages offered.
Corporate business analyst
Kosta Azul
Dosquebradas, Colombia
09.2013 - 07.2017
- Established contact with suppliers to secure fabrics based on information provided by corporate business advisors according to customer orders
- Prepared the fabric purchase contracts and delivered them to the purchasing department for the respective procurement management of the fabrics
- Maintained an optimal inventory of fabrics and finished products for direct customers through projections aligned with the company's needs
- Prepared and processed garment manufacturing requests according to the procedure for direct customers or others as directed by the management department in support of the advisors
- Tracked each active business daily and determined if it was in line with the stipulated timelines of each phase of the process
- Generated prompt solutions to meet the promised delivery date to the customer when any delays occurred
- Permanently recorded business information in the corresponding files for control, monitoring, and generation of indicators
- Provided excellent customer service
- Assigned each customer who contacted the company by phone to the correspondent advisor
- Managed and controlled the filing of all department documents
- Represented the department in appointments, meetings, and committees that the corporate business management couldn't attend
- Generated the delivery compliance indicator based on the delivery information for each month
- Performed any other tasks related to the normal development of the business unit and ensured customer satisfaction.
Quality Management System Assistant
Kosta Azul
Dosquebradas, Colombia
02.2013 - 08.2013
- Monitored and audited the Quality Management System (QMS) conducting internal audits to evaluate QMS
- Monitored and verified the implementation of corrective and preventive actions resulting from audits and non-conformities
- Prepared and presented audit reports to management and other stakeholders
- Ensured all QMS documents are up-to-date, approved, and accessible
- Managed the review and approval process for changes to QMS documents
- Maintained accurate and organized records of all QMS-related activities
- Gathered and analyzed data on QMS performance, including key performance indicators
- Identified opportunities for improvement based on data analysis and employee feedback
- Documented and managed non-conformities detected in products, processes, or systems
- Collaborated in investigating the root causes of non-conformities and implemented corrective and preventive actions
- Worked closely with other departments to ensure the QMS was integrated and aligned with overall company operations.
Education
Bachelor's degree - Industrial Administrator
Universidad Tecnologica de Pereira
01.2016
Associate degree - Industrial Technology
Universidad Tecnologica de Pereira
01.2015
Associate degree - Technology in natural resource management
SENA
01.2012
Skills
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment and manage time effectively
- Proficient in multitasking and prioritizing tasks
- Bi-lingual advanced in English: Proficient in writing, reading and speaking Native Spanish speaker
- Advanced knowledge of Microsoft office suite (Word, Excel, Power point, etc) Computer literacy with excellent management of the internet environment
- Supply chain management
- Production planning
- Inventory management
- Quality control
- Process improvement
- Data analysis and reporting
- Vendor management
- Team leadership
- Problem-solving
- Adaptability
- Collaboration and teamwork
- Decision-making
- Customer service orientation
Timeline
Bartender/Waitress
Parkview Tavern & Restaurant
10.2018 - Current
Corporate business analyst
Kosta Azul
09.2013 - 07.2017
Quality Management System Assistant
Kosta Azul
02.2013 - 08.2013
Bachelor's degree - Industrial Administrator
Universidad Tecnologica de Pereira
Associate degree - Industrial Technology
Universidad Tecnologica de Pereira
Associate degree - Technology in natural resource management
SENA
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