Susanna Romero
Santa Marias Photos
Torrance,CA
27
years of professional experience
Dynamic Store Manager with a proven track record at Motherhood Maternity, excelling in customer service and team leadership. Expert in inventory management and training, I enhanced store performance and customer loyalty through effective coaching and operational strategies, achieving significant sales growth while fostering a positive shopping experience.
Work History
Store Manager
5 Years 11 Months- Managed daily store operations, ensuring sales floor readiness and consistent customer service standards.
- Trained and coached associates on product knowledge, selling techniques, and service expectations.
- Coordinated staffing schedules to maintain coverage during peak traffic and promotional periods.
- Monitored inventory levels, processed replenishment, and supported accurate stock organization.
- Implemented visual merchandising updates to align product placement with brand presentation standards.
- Resolved customer concerns promptly, protecting loyalty and improving in-store experience.
- Reviewed sales trends and team performance to guide coaching and operational adjustments.
- Enforced loss prevention procedures to reduce shrink and maintain store accountability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Photographer
26 Years 7 Months- Captured portraits and event imagery using professional camera equipment and lighting setups.
- Edited images in Adobe Photoshop and Lightroom to maintain consistent color and quality.
- Coordinated photo sessions, prepared shot lists, and adjusted setups for changing client needs.
- Weekends only
Property Manager
11 Years 11 Months- Coordinated tenant communications, addressing maintenance requests and lease questions promptly.
- Managed rent collection, tracked delinquencies, and followed up on outstanding balances.
- Oversaw property inspections, documenting issues and scheduling necessary repairs.
- Prepared lease agreements, renewals, and move-in paperwork with accurate records.
Retail Sales Associate
8 Months- Collaborated with team members to meet sales goals and maintain clean, customer-ready departments.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Retail Sales Associate
4 Years- Greeted customers, assessed needs, and recommended apparel, accessories, and home merchandise.
- Processed sales transactions accurately using POS system and handled cash, card, and returns.
- Maintained organized fitting rooms, recovered merchandise, and returned items to proper sales floor locations.
- Restocked shelves, folded apparel, and updated displays to support visual merchandising standards.
- Resolved customer questions about product availability, promotions, and store services.
- Assisted with inventory counts, price changes, and ticketing to maintain accurate store records.
- Supported omnichannel orders, including pickup requests and merchandise retrieval for customers.
Retail
1 Year 5 Months- Cashier
- Fix the store and shoes
- Floor sets once a month
- Promotions
- Clean the store
Office Clerk
1 Year 4 Months- Organized alumni records, files, and correspondence to support daily office operations.
- Entered and updated contact information in database with strong attention to accuracy.
- Responded to routine inquiries by phone and email, directing requests to appropriate staff.
- Prepared mailings, labels, and documents for alumni communications and outreach efforts.
- Scheduled meetings, appointments, and calendar items to maintain office coordination.
- Processed incoming and outgoing mail while ensuring timely delivery of materials.
- Assisted with event logistics by assembling packets, tracking RSVPs, and setting up materials.
- Maintained confidential records and supported administrative tasks in fast-paced environment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Office Clerk
4 Months- File documents
- Scan
- Copies
- Answer calls
- Work in the Judicial department
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Inventory management
Retail inventory management
Shift scheduling
Employee training
Recruitment and hiring
POS systems
Timeline
Retail Sales Associate
Marshalls
11.2024 - 07.2025Read More
Retail Sales Associate
JCPenney
11.2014 - 11.2018Read More
Property Manager
Weiss Family Properties
10.2014 - 09.2026Read More
Store Manager
Motherhood Maternity
11.2008 - 10.2014Read More
Retail
Payless Shoes
07.2007 - 12.2008Read More
Office Clerk
Loyola Law School - Alumni Network
06.2007 - 10.2008Read More
Office Clerk
Stanley Musk Superior Court
03.2007 - 07.2007Read More
Photographer
Santa Marias Photos
03.2000 - CurrentRead More
Hollywood High School
High School Diploma
Read More