Susanna Sanchez
Kirtland,NM
Summary
Dynamic Scheduler with extensive experience at Window World of Albuquerque, specializing in workflow optimization and efficiency enhancement. Implemented process improvements that minimized scheduling conflicts, resulting in increased team productivity. Recognized for strong problem-solving skills and effective communication, consistently achieving high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Scheduler
Window World of Albuquerque
01.2022 - 05.2023
- Coordinated scheduling for installation teams to optimize workflow and enhance efficiency.
- Managed customer appointments, ensuring timely communication and service delivery.
- Developed and maintained detailed schedules using scheduling software to streamline operations.
- Monitored project timelines, adjusting schedules to meet changing demands and priorities.
- Assisted in resource allocation for projects, balancing workloads among team members effectively.
- Implemented process improvements that reduced scheduling conflicts and enhanced team productivity.
- Trained new staff on scheduling protocols and software usage for improved accuracy.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Sought feedback from project teams on scheduling practices, incorporating suggestions to improve future planning.
- Enhanced stakeholder satisfaction by providing regular, detailed updates on project scheduling and progress.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
High School Diploma -
Red Mesa High School
Arizona 05.2003
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Relationship building
- Interpersonal communication
- Report writing
Timeline
Scheduler
Window World of Albuquerque
01.2022 - 05.2023
High School Diploma -
Red Mesa High School