Susanna B Israel
ST WILMINGTON,DE
Summary
Seasoned professional in the Customer Service industry including Office/Administrative Assistant. Reliable, compassionate, resourceful, problem solver with strong people skills. Team player and able to work alone on individual assignments. Knowledge sets include banking services and customer interaction.
Overview
17
17
years of professional experience
Work History
Vineland Public Charter School, Gateway Community Action Partnership
Paulsboro, NJ
07.2018 - Current
- Demonstrated integrity and patience while interacting with 20-25 consumers daily ,team members and managers
- Maintained front office and hands on with consumers Executed processing of applications for utility assistance and emergencies when needed
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic
- Paid attention to detail while completing assignments
Cafeteria Manager
Bridgeton Onized Federal Credit Union
Vineland, NJ
04.2015 - 06.2016
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with 3 team members to ensure seamless service
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Verified prepared food met standards for quality and quantity before serving to customers
- Oversaw food preparation and monitored safety protocols
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Motivated staff to perform at peak efficiency and quality
- Implemented effective inventory control systems to reduce food spoilage and waste
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Managed staff schedules and maintained adequate coverage for all shifts
Bank Teller
Vineland, NJ
05.2006 - 06.2011
- Executed 100+ customer transactions, including deposits, withdrawals, money orders and checks daily
- Organized, stocked and maintained teller window area
- Created member account profiles on Bridgeton Onized Federal Credit Union online banking program
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Worked effectively in fast-paced environments
Bank Teller
Bank Of America
Millville, New Jersey
03.2008 - 09.2008
- Executed 50+ customer transactions, including deposits, withdrawals, money orders and checks
- Organized, stocked and maintained teller window area
- Coordinated daily cash reconciliation at high-volume location
- Handled various accounting transactions.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Processed customer transactions promptly, minimizing wait times
- Provided customer records, account statements and copies of checks
- Reconciled cash drawer and resolved discrepancies
Education
High School Diploma -
Millville Senior High School
Millville, NJ06.2003
Skills
- Organized multi-tasker
- Strong verbal communication
- Staff Scheduling
- Scheduling
- Workflow planning
- Excellent Communication
- Attention to Detail
Timeline
Vineland Public Charter School, Gateway Community Action Partnership
07.2018 - Current
Cafeteria Manager
Bridgeton Onized Federal Credit Union
04.2015 - 06.2016
Bank Teller
Bank Of America
03.2008 - 09.2008
Bank Teller
05.2006 - 06.2011
High School Diploma -
Millville Senior High School
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