Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susanna Giers

Bartlett,IL

Summary

People-focused and detail-oriented receptionist with proven experience in customer service and front office management. Skilled in communication, both written and verbal, with a strong ability to build and maintain client relationships, contributing to overall satisfaction and retention. Proficient in Microsoft Office, with the ability to rapidly acquire new knowledge and apply it effectively.

Overview

24
24
years of professional experience

Work History

Office Manager

Complete Chiropractic
Wheaton, IL
09.2024 - Current
  • Delivers exceptional service to customers via face-to-face interactions and phone communications.
  • Greets patients, schedules and confirms appointments, verifies insurance information, and manages patient accounts to ensure accuracy.
  • Addresses inquiries from potential new patients in a timely manner.
  • Facilitates marketing efforts through outreach, scheduling, and participation in promotional events.

Cashier

Westlake Ace Hardware
Wheaton, IL
11.2023 - Current
  • Provides outstanding service to customers in person and over the phone by greeting them warmly and answering inquiries about store products and services.
  • Nurtures strong customer connections to promote repeat business.
  • Processes payments, returns, and exchanges of merchandise in accordance with store policies.

Editor/Writer

Awana
Streamwood, IL
01.2003 - 09.2004
  • Proofread, revised, and enhanced marketing materials, and children's curriculum projects, both new materials and reprints, focusing on content accuracy and visual appeal.
  • Worked closely with writers and graphic designers, providing feedback and appropriate recommendations for changes to materials.
  • Developed original copy for the sales catalog, and parenting and devotional newsletters.
  • Reviewed and assessed books and other materials for alignment with company doctrinal standards.

Accounts Receivable Specialist

Awana
Streamwood, IL
10.2001 - 01.2003
  • Managed customer accounts, resolved discrepancies in payment history, and generated monthly statements.
  • Engaged with customers and donors via phone calls to resolve account issues.
  • Enhanced customer satisfaction through prompt and courteous handling of all inquiries and complaints.

Education

Bachelor of Science - Biblical Studies

Emmaus University
Dubuque, IA
05-2001

Skills

  • Effective communication
  • Marketing support
  • Customer service
  • Attention to detail
  • Professional telephone etiquette
  • Microsoft Office, Windows, Outlook, and Google Docs
  • Team collaboration

Timeline

Office Manager

Complete Chiropractic
09.2024 - Current

Cashier

Westlake Ace Hardware
11.2023 - Current

Editor/Writer

Awana
01.2003 - 09.2004

Accounts Receivable Specialist

Awana
10.2001 - 01.2003

Bachelor of Science - Biblical Studies

Emmaus University

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