Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susannah Horn

Winter Haven,FL

Summary

Dynamic and reliable professional with a proven track record at Peppertree Village Apartments, excelling in management and customer service. A self-starter, I effectively organized teams and improved operational efficiency, ensuring high standards of cleanliness and guest satisfaction. Skilled in inventory management and fostering teamwork, I consistently delivered exceptional results.

Dynamic individual with hands-on experience in roadway infrastructure and construction with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Recent graduate with foundational knowledge in construction, heavy equipment operations with hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

21
21
years of professional experience

Work History

Housekeeping Supervisor

Peppertree Village Apartments
07.2015 - 04.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Nursery Hand

Southern Citrus Nursery
03.2014 - 12.2015
  • Contributed to sales growth by creating visually appealing plant displays for customers.
  • Enhanced nursery cleanliness by maintaining a well-organized working environment.
  • Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
  • Improved plant growth by implementing optimal watering and fertilization techniques.
  • Boosted plant health with proper pruning and trimming methods.
  • Supported inventory management through accurate record keeping of plant stock.
  • Maintained healthy growing conditions with proper soil preparation and amendments.
  • Managed greenhouse climate controls to create optimal growing environments for different plant species.
  • Implemented quality control measures to ensure only healthy plants were sold to consumers.
  • Promoted effective communication within the team, ensuring smooth daily operations in the nursery.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Inspected plants to identify for signs of disease or infestation and address problems early.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.

Administrative Assistant

Indiana Department of Transportation
08.2012 - 05.2015

Dispatcher

Indiana Department of Transportation
08.2012 - 03.2015
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Ensured compliance with federal and state regulations, maintaining impeccable record-keeping practices.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Communicated with customers to provide delivery updates and resolution.
  • Monitored and tracked dispatch communication systems.
  • Managed customer accounts and invoicing.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Utilized customer feedback to improve customer service.

Assistant Manager

Arby's Resturant
01.2008 - 10.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Lead Cashier

Cash N Go
01.2000 - 01.2008
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Maintained stock to meet expected customer demand.
  • Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Maximized employee productivity through effective scheduling and workload distribution, reducing stress among staff members.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Certificates - Construction

FDOT Construction Classes
Kissimmee, FL
09.2025

Graduate Certificate - Certified Nursing Assistant/Qualified Medical Assi

Vincennes University
Vincennes, IN
10.1999

Associate of Science - General Education

Vincennes University
Vincennes, IN
09.1998

College Prep

Lincoln High
Vincennes, IN
06.1993

Skills

    Independent worker or Team

    Self starter

    Organized & Detailed

    Customer Service

    Management

    Fast Learner

    Reliable & Dependable

Timeline

Housekeeping Supervisor

Peppertree Village Apartments
07.2015 - 04.2021

Nursery Hand

Southern Citrus Nursery
03.2014 - 12.2015

Administrative Assistant

Indiana Department of Transportation
08.2012 - 05.2015

Dispatcher

Indiana Department of Transportation
08.2012 - 03.2015

Assistant Manager

Arby's Resturant
01.2008 - 10.2014

Lead Cashier

Cash N Go
01.2000 - 01.2008

Certificates - Construction

FDOT Construction Classes

Graduate Certificate - Certified Nursing Assistant/Qualified Medical Assi

Vincennes University

Associate of Science - General Education

Vincennes University

College Prep

Lincoln High

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Susannah Horn