Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Susannah Leonardi

Susannah Leonardi

Manhattan,MT

Summary

As the owner of Smashing Violet Studio Salon, I elevated salon standards by implementing top-notch hygiene practices and evolving hair styling techniques. . Renowned for my personable communication, I cultivated a dedicated client base, showcasing my ability to merge technical proficiency with unparalleled customer service.

Over the years of working as a cosmetologist and PMU artist, my passion also revolves around community and world wide outreach. Not only have I volunteered to help with the homeless but also brought my services to an orphanage in China also orphans and families in Mexico.

I believe in hard work and the success of a built business but I also believe that success can be more than the place we work.

Finally, dedication to building a welcoming and thriving salon environment that enhances client confidence and satisfaction has brought joy to our Smashing Violet Studio community. My hope is to continue to share with other cosmetologist the tools I have learned to create a thriving business.

Overview

20
20
years of professional experience
3
3
Certification

Work History

Hair Salon Owner/ Cosmetologist

Smashing Violet Studio Salon
03.2019 - Current
  • Maintained a clean, safe, and welcoming salon environment for clients and staff members.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Oversaw financing processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.

Activities Assistant/ Receptionist

Bozeman Deaconess Hospital/Hillcrest Senior Living
04.2015 - 01.2019
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Offered weekly beauty services for residents.

Cosmetologist

Great Clips Salon
06.2012 - 05.2014
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Bed & Breakfast Inn Keeper

Self - Silver Forest Inn (2yr Lease)
05.2009 - 05.2011
  • Self-motivated, with a strong sense of personal responsibility and attention to detail
  • Skilled at working independently and collaboratively.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively
  • Marketing & Bookkeeping
  • Paid attention to detail while accommodating guest
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Ensured high levels of customer satisfaction in all interactions.
  • Provided specialized salon services at on-site facilities during weddings and events.

Cosmetologist

Self-employeed
05.2005 - 04.2009
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.

Education

Community Health

Montana State University
Bozeman, MT

Music/ Theater

Manatee Technical College
Bradenton, FL

Certification - Cosmetology

Fashion Focus Hair Academy
Sarasota, FL
03.2005

High School Diploma -

American School (Chater)
Lansing, IL
12.1991

Skills

  • Salon hygiene maintenance
  • Hair styling expertise
  • Upselling services
  • Appointment scheduling
  • Business management
  • Continuing education
  • Industry trend awareness
  • Health and safety
  • Employee training
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Effective multitasking

Certification

Cosmetology- 2005- Fashion Focus Hair Academy Sarasota, FL

PMU- 2019 - True Life Canvas Coeur d'Alene , ID

PMU Tattoo License 2019-

Salon License 2019-

Timeline

Hair Salon Owner/ Cosmetologist

Smashing Violet Studio Salon
03.2019 - Current

Activities Assistant/ Receptionist

Bozeman Deaconess Hospital/Hillcrest Senior Living
04.2015 - 01.2019

Cosmetologist

Great Clips Salon
06.2012 - 05.2014

Bed & Breakfast Inn Keeper

Self - Silver Forest Inn (2yr Lease)
05.2009 - 05.2011

Cosmetologist

Self-employeed
05.2005 - 04.2009

Community Health

Montana State University

Music/ Theater

Manatee Technical College

Certification - Cosmetology

Fashion Focus Hair Academy

High School Diploma -

American School (Chater)

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Susannah Leonardi