Susannah Manton
Eugene,OR
Summary
Dynamic and results-oriented professional with extensive experience at McKenzie-Willamette Medical Center, adept at managing high-level executive support and coordinating operational tasks. Excelled in enhancing client satisfaction and streamlining processes, showcasing exceptional communication skills and proficiency in Microsoft 365. Demonstrated leadership in handling confidential information with utmost discretion, ensuring efficiency and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Temporary Worker
Robert Half
07.2017 - Current
- Contracted through Office Team and Accountemps to work different temporary jobs
Executive Assistant to the CEO
McKenzie-Willamette Medical Center
01.2022 - 09.2024
- Scheduling and coordinating meetings, appointments, and travel arrangements for the CEO and other Executive staff as needed
- Coordinate interviews for candidates that fall under CEO or VP of Physician Services' purview.
- Prepare agendas and various reports for committees and Board meetings
- Take and transcribe minutes at a variety of meetings, including Board of Trustees
- Maintain calendars of Executive staff
- Greet public, take complaints and provide customer service
- Maintain and manage licenses, permits, and certifications for the hospital
- Prepared recredentialing packets on behalf of the hospital
- Open, sort and prioritize mail
- Assisted VP of Physician Services on recruiting physicians. This includes maintaining spreadsheet on candidates, arranging travel reservations, and preparing and coordinating interview itineraries, and submitting reimbursement requests
- Prepare monthly expense reports for our company credit card
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Client Services Representative
Health and Safety Institute
02.2018 - 11.2020
- Initially contracted through Office Team until my official hiring in June 2018
- Communicated (via phone and e-mail) with instructors and training facilities who teach emergency response programs
- Assisted customers with multiple needs, such as taking orders, returns/refunds, navigating our online portal, advising what brands/training programs they are able to teach and what's the best fit for them, troubleshooting technical issues and/or problems with their account in our internal system, and much more
- Used multiple internal systems
- Enhanced client satisfaction by providing timely and accurate information on products and services.
Data Entry/Customer Service
People Ready
11.2017 - 01.2018
- Company Overview: Contracted by Office Team
- Assisted workers with finding temp jobs
- Spoke with managers over the phone to take requests for workers at specific work sites
- Entered data into our computer program that generated the checks for the workers as well as managing the worker's profile
- Heavily advertised the use of a phone app called JobStack where workers could pick the jobs they wanted
- Office filing, sorting, and other similar office tasks
- Contracted by Office Team
Education
Bachelor of Arts - Art History
University of Oregon
Eugene, OR12-2016
Skills
- Excellent communicator across multiple mediums
- Works well in team and solo environments
- Attention to Detail
- Efficient in prioritizing and time management
- Learning and utilizing new internal systems
- Possesses leadership skills
- 90-92 wpm typing speed
- Knowledge of Microsoft 365 suite
- Ability to process and synthesize information from various places
Timeline
Executive Assistant to the CEO
McKenzie-Willamette Medical Center
01.2022 - 09.2024
Client Services Representative
Health and Safety Institute
02.2018 - 11.2020
Data Entry/Customer Service
People Ready
11.2017 - 01.2018
Temporary Worker
Robert Half
07.2017 - Current
Bachelor of Arts - Art History
University of Oregon
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