Susannah Okumodi
Catonsville,MD
Summary
Highly communicative Payroll Specialist promoting more than three years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and Kronos. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.
Overview
13
13
years of professional experience
Work History
Teacher's Assistant
Kiddie Academy
08.2019 - Current
- Reinforce lessons presented by teachers by reviewing material with student’s one-on-one or in small groups.
- Enforce school and class rules to help teach students proper behavior.
- Help teachers with record keeping, such as tracking attendance and calculating grades.
- Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers.
- Help supervise students in class, between classes, during lunch and recess, and on field trips.
Customer Service Representative/HR Coordinator| Nordstrom
06.2015 - 12.2019
- Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Recording customer inquiries by documenting inquiry and response in customers’ accounts.
- Improving quality service by recommending improved processes; identifying new product and service applications.
- Assisting with all internal and external HR related inquiries or requests.
- Maintaining both hard and digital copies of employees' records.
- Assisting with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.
- Assisting with performance management procedures.
- Scheduling meetings, interviews, HR events and maintain agendas.
- Coordinating training sessions and seminars.
- Performing orientations and update records of new staff.
- Producing and submit reports on general HR activity.
- Assisting with payroll.
- Supporting other assigned functions.
- Keeping up-to-date with the latest HR trends and best practice.
Operations Manager
Banana Republic
03.2019 - 08.2019
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees.
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
- Plan and review compensation actions; enforcing policies and procedures.
- In charge or implementing, maintaining, and reviewing payroll via Kronos (payroll processing system) to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
- Ensuring an accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates and schedules.
- Preparing and maintaining accurate records and reports of payroll transactions.
- Ensuring compliance with federal, state, and local payroll, wage, and hour laws and best practices.
- Facilitating audits by providing records and documentation to auditors.
- Identifying and recommending updates to Kronos, POS, and store procedures.
- Contributing operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.
- Developing operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping.
- Analyzing process workflow, employee and space requirements and equipment layout; implement changes.
- This store ended up being closed in August of 2019.
Staffing Supervisor
American Eagle & Aerie
03.2017 - 03.2019
- Maintaining staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Coaching, counseling, and disciplining employees.
- Plans, monitors, and appraises job results.
- Conducting training.
- Implementing and enforces systems, policies, and procedures.
- Maintaining safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
- Completing operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
- Controlling expenses by gathering and submitting budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
- Providing quality service by enforcing quality and customer service standards.
- Contributing to team effort by accomplishing related results as needed.
- Maintaining payroll information via ADP/Kronos; directing the collection, calculation, and entering of data.
- Updating payroll records.
- Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
- Determining payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and workers compensation payments.
- Balancing the payroll accounts by resolving payroll discrepancies.
- Providing payroll information by answering questions and requests.
- Maintaining payroll guidelines by writing and updating policies and procedures.
Sales Associate/Visual Merchandiser
Jimmy Jazz
06.2015 - 01.2017
- Maintaining in-stock and presentable condition assigned areas.
- Actively seek out customers in store.
- Remain knowledgeable on products offered and discuss available options.
- Process POS (point of sale) purchases.
- Cross sell products.
- Handle returns of merchandise.
- Team up with co-workers to ensure proper customer service.
- Build productive trust relationships with customers.
- Comply with inventory control procedures.
Bookseller| Barnes & Noble
05.2014 - 01.2017
- Deliver exceptional customer service that ensures sales and high levels of customer satisfaction.
- Execute on the four core service principles: put the book in the customer’s hand, offer to order, offer the Member program, and fast cashiering.
- Greet and establish rapport with customers, proactively engaging them in conversations about our products, services and promotions to determine their needs and recommend the right products.
- Ensure all customer transactions are processed accurately and in a timely manner.
- Respond to customer’s concerns and questions, and secure the sale.
- Communicate specific product needs to managers to ensure the store is stocked appropriately with in-demand titles and customer requests.
- Support and promote business development sales and in-store events.
- Assist in any area of the store as needed.
Education
Fine Arts Degree - Photography and Multimedia
High School Diploma - undefined
Skills
BenefitsBookBudgetBusiness developmentCashieringCoachCoachingContractsCounselingCustomer satisfactionCustomer-serviceCustomer serviceDirectingDocumentationFastHRInventory controlInventory managementKronosLayoutLegalMaterialsMeetingsMonitorsPayrollPayroll processingPerformance managementPoliciesPOSProcessesProducingQualityRapportReceivingRecord keepingRecordingRecruitingRecruitmentResearchingSalesSchedulingSeminarsShippingStrategic plansTaxesTraining employeesWorkflow
Photography
Adobe Suites
CPR/First Aid
Timeline
Teacher's Assistant - Kiddie Academy
08.2019 - Current
Operations Manager - Banana Republic
03.2019 - 08.2019
Staffing Supervisor - American Eagle & Aerie
03.2017 - 03.2019
Customer Service Representative/HR Coordinator| Nordstrom -
06.2015 - 12.2019
Sales Associate/Visual Merchandiser - Jimmy Jazz
06.2015 - 01.2017
- Bookseller| Barnes & Noble
05.2014 - 01.2017
Woodlawn High School - High School Diploma,
Morgan State University - Fine Arts Degree, Photography and Multimedia