Susannah Paul
North Vernon,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Operations
H&L Tree Trimming, Inc.
2015.10 - Current
- Communicate with superior to make decisions for operational activities.
- Set strategic operational goals.
- Plan and monitor day-to-day production and operations.
- Evaluate and monitor efficiency of business procedures.
- Review financial information and adjust operational budgets to promote profitability.
- Strategize program growth to minimize costs and maximize output.
- Build and maintain relationships with clients, partners, and vendors.
- Revise and/or formulate policies and promote their implementation.
- Communicate new policies and directives to managers and/or staff.
- Explain major changes while helping maintain morale.
- Ensure safe and productive work environments that adhere to standards, policies, laws and regulations.
- Supervise staff from different departments.
- Develop and conduct staff performance evaluations.
- Support HR department in staff management, hiring, termination, and disciplinary actions.
Insurance Agent
Insurance Center Group
2009.04 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Generated leads through cold-calling, networking and other outreach methods.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive marketing plans to generate leads and drive sales growth in competitive market.
- Collaborated with underwriters to tailor policies that met clients'' specific needs and requirements.
- Organized community outreach events to raise brand awareness and attract potential clients.
- Participated in professional development opportunities such as workshops or conferences to stay current on industry developments.
- Researched and identified potential new markets.
Education
High School Diploma -
06.1993
Skills
- Business Management
- Strategic planning and execution
- Decision-Making
- Customer Service
- Revenue Forecasting
- Financial Planning
- Department Oversight
- Proficient in Microsoft Office Systems
- Customer Relations
Certification
- Indiana Resident Producer License - Life, Accident and Health, Property and Casualty - January 2003 - April 2025
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k match4-day work weekFlexible work hoursWork from home optionPersonal development programsPaid time offPaid sick leaveStock Options / Equity / Profit SharingTeam Building / Company RetreatsCompany CultureTimeline
Director of Operations - H&L Tree Trimming, Inc.
2015.10 - Current
Insurance Agent - Insurance Center Group
2009.04 - Current
Jennings County High School - High School Diploma,
- Indiana Resident Producer License - Life, Accident and Health, Property and Casualty - January 2003 - April 2025
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