Susannah Robertson
Melissa
Summary
Dynamic and results-driven Stylist with extensive experience at Salon 180, excelling in customer service and relationship building. Recognized for enhancing client satisfaction through personalized styling advice and product knowledge, leading to increased repeat business and referrals. Proven ability to multitask and organize effectively in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Stylist
Salon 180
06.2017 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Stylist
Salon at Eaton Court
08.2009 - 06.2017
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
Stylist
Image National
06.2015 - 04.2017
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Stylist/Salon Director/Trainer
That Elegant Touch
04.2005 - 04.2009
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Monitored current trends to understand fashions and better serve customer needs.
- Delivered outstanding customer service by actively listening to client needs.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Organized sales area and work station to showcase products and boost sales.
Education
Cosmetology - Cosmetology
Aladdin Beauty
Plano, TXBachelor Of Liberal Arts - History
TWI
Denton, TX05.2000
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Creative thinking
- Teamwork and collaboration
- Excellent communication
- Store opening and closing
- Relationship building
- Product recommendations
- Organization
- Product merchandising
- Building positive rapport
- Cosmetology
- Schedule management
- Sales promotions
Timeline
Stylist
Salon 180
06.2017 - Current
Stylist
Image National
06.2015 - 04.2017
Stylist
Salon at Eaton Court
08.2009 - 06.2017
Stylist/Salon Director/Trainer
That Elegant Touch
04.2005 - 04.2009
Cosmetology - Cosmetology
Aladdin Beauty
Bachelor Of Liberal Arts - History
TWI
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