Susannah Salcedo

- Transported individuals to appointments and activities to facilitate access to healthcare and community engagement

- Provided personal care to maintain hygiene and prevent health problems.

- Kept complete and accurate records, documenting care and patient progress.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.

Provide exemplary service to guests in a fast-paced restaurant, managing up to 7 tables at a time.

- Collaborate with kitchen staff to ensure timely and accurate order delivery, resulting in a 15% increase in customer satisfaction ratings.

- Upsell menu items and daily specials to increase sales by 9% during peak hours.

- Resolve customer complaints and issues promptly, maintaining a positive dining experience.

- Train new servers on restaurant protocols and customer service best practices.

- Elevated customer loyalty by using strong communication abilities to resolve customer problems.

- Customized training strategies based on individual barista knowledge, experience, and strengths

- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.