Summary
Overview
Work History
Education
Skills
Timeline
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Susannah Wullschleger

Bluffton,SC

Summary

Driven by a results-focused approach, I leveraged time management and exceptional customer service skills at TJX Companies to exceed sales targets and foster customer loyalty. Collaborating effectively with teams, I enhanced shopping experiences, contributing to a significant increase in customer satisfaction. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

6
6
years of professional experience

Work History

Retail Associate Coordinator

TJX Companies
06.2023 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Retail Sales Associate

Target
03.2023 - 04.2023
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Hospitality Team Member

Xtreme Craze
10.2018 - 03.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
    Worked well with teammates and accepted coaching from the management team.
  • Worked front counter and other areas.
  • Kept all prep areas clean by sweeping, mopping, and washing down counters.
  • Kept customers and crew areas organized.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Met the needs of customers' special requests to promote positive party experiences and build a loyal clientele.
  • Cheerfully briefed customers on facility rules, amenities, and party policies.

Education

No Degree - Elementary Education

Sierra College
Rocklin, CA
12.2024

High School Diploma -

Rocklin High School
Rocklin, CA
05.2019

Skills

  • Time Management
  • Customer Service
  • Teamwork
  • Flexible Schedule
  • Friendly and Helpful
  • Positive Customer Engagement

Timeline

Retail Associate Coordinator

TJX Companies
06.2023 - Current

Retail Sales Associate

Target
03.2023 - 04.2023

Hospitality Team Member

Xtreme Craze
10.2018 - 03.2020

No Degree - Elementary Education

Sierra College

High School Diploma -

Rocklin High School

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Susannah Wullschleger