Summary
Overview
Work History
Education
Skills
Software
Hi, I’m

Susan Nash

Management Professional
Chandler,AZ
Susan Nash

Summary

Self-motivated and dedicated professional. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using and administrating multiple software platforms. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
years of professional experience

Work History

Pivot-Solar Breeze

Customer Service Manager/ IT Manager
02.2019 - 07.2024

Job overview

  • Managed implementation, development, administration, training and/or workflows for various software
  • Increased productivity by 40% by implementing full utilization of CRM system
  • Created training guides and mentored associates.

Jones Lang Lasalle Inc

Manager, Soft Services Intel Account
07.2018 - 02.2019

Job overview

  • Developed and implemented complex projects, oversaw facility vendors, and managed building emergencies
  • Provided support for compliance with safety regulations and determined efficient work schedules.

Atchley Law Firm

Legal Assistant
02.2018 - 07.2018

Job overview

  • Managed office supplies and client accounts with confidentiality
  • Scheduled clients, processed reaffirmations, and researched legal cases.

Specialty Services

Service Manager/Store Supervisor
09.2017 - 02.2018

Job overview

  • Managed service professionals for home warranty repairs, negotiated with insurance companies, and optimized supply levels.

Sykes By Alpine Access

Technical Support Representative
09.2014 - 09.2017

Job overview

  • Coordinated technical training, created courses, and oversaw a team of customer service professionals.

POOLCORP

Inside Sales Representative
01.2005 - 01.2007

Job overview

  • Set up new accounts, delivered solutions, and mentored new hires.

POOLCORP

Accounts Receivable Clerk
06.2004 - 01.2005

Job overview

  • Responded to inquiries, prepared billing statements, and reconciled accounts receivable ledger.

Juxtapose (Anchor Blue Store)

Store Manager
06.2000 - 06.2004

Job overview

  • Managed store employees, assisted with hiring and training, and forecasted sales and budgets.

Education

Brookline College
Phoenix, AZ

Bachelor of Science from Business Management
05.2015

Embry-Riddle Aeronautical University
Daytona Beach, FL

Associate of Applied Science from Technical Management
05.2014

Skills

  • Customer Service
  • Business Process Training & Development
  • Escalation Management
  • Negotiations
  • Project Management
  • NetSuite from Implementation to Administration
  • Microsoft 365 from Implementation to Administration
  • MAX ERP from Implementation to Administration
  • Zendesk CRM from Implementation to Administration
  • Presentation Skills
  • Logistics Management
  • Excellent verbal and written communication
  • Hiring and employee development
  • Process development
  • Root Cause analysis
  • Budget Forecasting Expertise
  • Accounts Payable and Receivable
  • MS 365
  • Intuit QuickBooks
  • Payroll Management
  • Financial Information Systems
  • Journal Entries
  • Helpdesk
  • Functional Training Initiatives
  • Technology Solutions
  • Training and mentoring
  • Customer Relationship Management (CRM)
  • Conflict resolution techniques

Software

Microsoft 365

Microsoft Office Suite including automation and project

Quickbooks

Max ERP

NetSuite

ShipStation

ChargeDesk

ZenDesk

ShipStation

LightSpeed

WordPress

Shopify

AWS

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Susan NashManagement Professional