Susanne Boucher
Austin,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Nursing Home Adminstrator position. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Nursing Home Administrator
UPMC Cole
02.2022 - Current
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Conducted performance evaluations for nursing home employees, providing constructive feedback to support their professional growth.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
- Championed staff recognition programs, celebrating achievements and milestones in order to boost morale and foster a positive work environment.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
Social Worker
UPMC Cole Place
11.2021 - 02.2022
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Provided crisis intervention services for clients experiencing acute mental health issues.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Aging Care Manager Supervisor
Potter County Area Agency On Aging
11.2015 - 11.2021
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Enhanced team performance by providing ongoing coaching, training, and support to Care Managers.
- Reduced hospital readmissions through proactive monitoring of patients and timely intervention.
- Streamlined care coordination processes, resulting in more efficient use of resources and improved patient satisfaction.
- Developed strong relationships with community partners, facilitating access to additional resources for clients in need.
- Monitored staff performance and ensured adherence to regulatory requirements, maintaining a high level of quality care provision.
- Implemented data-driven strategies to continuously improve the effectiveness of care management initiatives.
- Conducted regular audits of case files to ensure accuracy and completeness of documentation.
- Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.
- Successfully managed caseloads while adhering to strict timelines, ensuring all clients received appropriate attention and support.
- Established robust communication channels between team members, fostering a collaborative work environment conducive to problem-solving and innovation.
- Maintained up-to-date knowledge of industry best practices, incorporating new techniques into the team''s approach where relevant.
- Promoted a culture of continuous improvement within the team through regular feedback sessions and professional development opportunities.
- Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
- Handled escalated client concerns professionally and effectively resolved issues in a timely manner, preserving positive working relationships with key stakeholders.
- Evaluated the effectiveness of care plans and adjusted them accordingly to better meet patient needs and optimize outcomes.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Communicated with healthcare providers to facilitate continuity of care.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Developed and implemented training programs for care staff to enhance skills and knowledge.
Aging Care Manager
Potter County Area Agency On Aging
05.1997 - 11.2015
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Assessed clients and developed plans to meet needs.
Education
Bachelor of Social Work - Social Work
Mansfield University of Pennsylvania
Mansfield, PA05.1997
Associate of Applied Science - Human Services
Pennsylvania College of Technology
Williamsport, PA05.1993
Skills
- Problem-solving abilities
- Performance improvement
- Strategic planning
- Staff supervision
- Time management
- Process improvement
- Conflict resolution
- Regulatory compliance
- Operations management
- Quality assurance
- Community outreach
- Team leadership
- Resident care
Accomplishments
2016, 2017 & 2018 Protective Services Leadership Award
Gift of Time Tribute Award
Leadership Award from Pennsylvania College of Technology Personal Care Home Administrator
Certification
Personal Care Home Administrator
Timeline
Assistant Nursing Home Administrator
UPMC Cole
02.2022 - Current
Social Worker
UPMC Cole Place
11.2021 - 02.2022
Aging Care Manager Supervisor
Potter County Area Agency On Aging
11.2015 - 11.2021
Aging Care Manager
Potter County Area Agency On Aging
05.1997 - 11.2015
Bachelor of Social Work - Social Work
Mansfield University of Pennsylvania
Associate of Applied Science - Human Services
Pennsylvania College of Technology
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