Susanne Brathuhn
Dallastown,PA
Summary
Dynamic professional with a proven track record in food service and retail management, notably at Jakob's Place. Excelled in maintaining high sanitation standards and efficient food preparation, alongside strong team leadership and innovative inventory management. Achieved significant customer satisfaction and repeat business through exceptional service and meticulous attention to detail.
Overview
12
12
years of professional experience
Work History
Merchandiser
Nabisco
10.2016 - 02.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Carry Out Owner
Jakob's Place
10.2011 - 04.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Store Manager
Michaels Arts and Crafts
11.2006 - 06.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
West Morris Central High School
Chester, NJ06.1985
Skills
Serve Safe Certified
- Food Preparation
- Food handling
- Cooking
- Cleaning and organization
- Strong attention to safe food handling procedures
- Frying
- Sanitation
- Supply Restocking
- Surface cleaning
- Kitchen equipment operation and maintenance
Timeline
Merchandiser
Nabisco
10.2016 - 02.2019
Carry Out Owner
Jakob's Place
10.2011 - 04.2016
Store Manager
Michaels Arts and Crafts
11.2006 - 06.2011
High School Diploma -
West Morris Central High School
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