Susanne A Corrie

My position was working in a call center environment to sell the ERC "Employee Retention Tax Credit. A refundable tax credit for certain eligible businesses and tax-exempt organizations that had employees and were affected during COVID-19 pandemic. Requiring me to call numerous business around the country. Average calls for me was 500 per day.

Client focused sales of replacement windows, doors, roofing and siding with experience with a consultative approach and a one call close. Attended prescheduled appointments with clients in their home. Offering a full presentation of the company, our products while building value. Proven sales record, skillful at closing the sale, meeting and addressing any objectives, excellent time management, self-sufficient and able to establish an excellent rapport with my clients. Closing ratio about 60% while meeting and superseding monthly goals.

• Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into sales inquiries.
• Provided constructive feedback to management regarding client concerns, leading to improved product offerings and better addressing customer needs.
• Aiding customers inquiries on specifics of a vehicle of interest, specs and pricing. assigning the customer to a sales specialist to finalize the deal.
• Creating great customer service leading to referrals
• Weekly and monthly tracking reports
• Creative ways of enticing and promoting increased traffic to the dealership.
• Sales per month averaged 50-85 units per month