Susanne Cuevas
San Jose,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Drug Safety Associate I
CCS Associates
03.2019 - Current
- Receive and track SAE reports and supporting documentation in SAE tracking database
- Provide background information on previous SAE reports to support evaluation by Drug Safety Physician or Drug Safety Associate
- Coordinate and manage distribution of SAE reports and supporting documentation internally to Drug Safety Physicians and externally to sponsor, sites, and pharma partners
- Enter data into appropriate SAE database for specific study, including batch validation and discrepancy report generation
- Prepare AE/SAE reconciliations for sponsor and pharma partners
- Reviewed ancillary documentation to identify information for processing and electronic capture.
- Communicated with internal or external contacts to resolve issues related to case processing.
- Skilled at working independently and collaboratively in team environment.
- Perform active follow-up and query management, including both written and verbal communication with healthcare professionals, medical monitors, and clinical sites
- Generate MedWatch, CIOMS II, and other standard listings from applicable safety databases
- Assist in projects for clients as requested by Drug Safety Operations Manager
- Knowledge of statutes, regulations, and guidance’s applicable to US and international serious adverse event reporting and regulatory affairs.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Preschool Receptionist
Sunny Days Preschool
10.2018 - 03.2019
- Worked closely with preschool teacher to achieve daily tasks
- Responded to parents’ requests via telephone and email
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained safety and security of all youth under care.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Administrative Assistant
Pediatric Therapy Services
10.2011 - 09.2018
- Enter in school billing daily and email New Patient Packets
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled school billing
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Managed insurance billing for clients
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Associate of Arts - Liberal arts – Social Behaviors and Sciences
San Jose City College
San Jose, CA05.2024
High School Diploma -
Santa Teresa High School
San Jose, CA08.1995
Skills
- Meeting Support
- Managing Adverse Events
- Quality Monitoring
- Travel Arrangement Scheduling
- Customer Experience
- Clinical Study Reports
- Accurate Data Entry
- Safety Procedures
- Payroll Processing
- Medical Terminology
- Administrative Support
- Client Correspondence
Certification
- Advanced MedDRA Coding - Certified
- NIH Certificate - 2023 Information Security Management
- NIH Certificate - 2023 Secure Remote Computing
Timeline
Drug Safety Associate I
CCS Associates
03.2019 - Current
Preschool Receptionist
Sunny Days Preschool
10.2018 - 03.2019
Administrative Assistant
Pediatric Therapy Services
10.2011 - 09.2018
Associate of Arts - Liberal arts – Social Behaviors and Sciences
San Jose City College
High School Diploma -
Santa Teresa High School
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