Susanne Diaz-Laing
Brooklyn,NY
Summary
Accomplished Dental Office Manager with a proven track record at Root Canal Wizards, enhancing patient satisfaction and streamlining office operations. Expert in Dentrix software and adept at insurance billing, excel in fostering customer loyalty and maintaining meticulous records. Leadership skills ensuring team efficiency, leveraging, reliability and attention to detail for peak performance.
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Root Canal Wizards
05.2022 - 11.2024
- Oversee day to day administrative tasks such as scheduling, billing, and record keeping.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Self-motivated, with strong sense of personal responsibility.
Senior Dental Assistant
Smile Studio
10.2010 - 08.2021
- Improved patient satisfaction by providing exceptional dental care and maintaining comfortable environment.
- Demonstrated expertise in various types of procedures, including examinations, cleanings, fillings, oral surgery, endodontic treatment, dentures, implant placement, veneers, crowns, and zoom whitening.
- Reduced procedural errors by diligently preparing dental materials according to specific instructions from dentists.
- Prepared patient x-rays and images for dentist review.
- Exposed, developed, mounted dental x-rays and 3D scans.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled and confirmed patient appointments.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Optimized inventory management systems by tracking stock levels of dental supplies and reordering as needed to avoid shortages or overstocking issues.
Lead Dental Assistant
Manhattan Prosthetic Dentistry
04.2005 - 11.2009
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Exposed, developed and mounted dental x-rays.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with strong work ethic.
- Performed zoom whitening treatments and custom whitening trays.
Dental Assistant
Willoughby Dental
03.2000 - 06.2003
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
Education
Associate of Science - Health Administration
New York City College of Technology
Brooklyn, NY05-2012
High School Diploma -
High School of Fashion Industries
New York, NY06-2000
Skills
- Dental software proficiency in Dentrix, Dentrix Ascend
- Insurance verification and billing
- Payment plans
- Electronic dental record (EDR)
- Office administration
- Scheduling and coordinating
- Customer relationship management
- Attention to detail
- Reliability
- Dental radiography and 3D Scan
- Proficient in Dentrix and Dentrix Ascend
- Zoom Whitening
- Dental terminology
Certification
- Dental Assistant -THE NEW YORK SCHOOL FOR MEDICAL AND DENTAL ASSISTANTS- Aug 1999-June 2000
- Medical Billing and Coding - ASA COLLEGE-
Sept 2004- March 2005
Languages
English
Spanish
Timeline
Dental Office Manager
Root Canal Wizards
05.2022 - 11.2024
Senior Dental Assistant
Smile Studio
10.2010 - 08.2021
Lead Dental Assistant
Manhattan Prosthetic Dentistry
04.2005 - 11.2009
Dental Assistant
Willoughby Dental
03.2000 - 06.2003
- Dental Assistant -THE NEW YORK SCHOOL FOR MEDICAL AND DENTAL ASSISTANTS- Aug 1999-June 2000
- Medical Billing and Coding - ASA COLLEGE-
Sept 2004- March 2005
Associate of Science - Health Administration
New York City College of Technology
High School Diploma -
High School of Fashion Industries
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