Susanne Dockery
Orlando,FL
Summary
Proven track record at Universal Orlando, demonstrating exceptional cash handling expertise and fostering strong team collaboration. Enhanced cash management efficiency by streamlining vault processes, achieving unparalleled accuracy in financial transactions. Exhibits professionalism and empathy, ensuring customer satisfaction and operational excellence.
Diligent [Desired Position] with strong background in handling monetary transactions and ensuring accuracy. Proven track record of maintaining balanced cash drawers and efficiently processing customer payments. Demonstrated ability in using attention to detail and organizational skills to streamline cash handling processes.
Overview
33
33
years of professional experience
Work History
Cash Counter
Universal Orlando
06.2016 - 12.2022
- Managed high volumes of cash transactions, maintaining accuracy and timeliness under pressure.
- Adhered to company policies regarding cash handling procedures, minimizing potential losses due to errors or fraud
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
Senior Vault Cashier
Universal Orlando
01.1999 - 06.2016
- Maintained a secure and organized work environment for efficient cash handling and management.
- Exhibited proficiency in operating specialized equipment used in vault operations, optimizing workflow processes as needed.
- Demonstrated an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Handled various accounting transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Assistant Food Service Manager
Universal Orlando
01.1998 - 12.1999
- Displayed proper food handling and equipment technique when assisting in kitchen.
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Maintained logs for equipment maintenance as required by [Agency].
- Observed staff confirm safety and quality standards.
- Fostered a positive work environment by addressing employee concerns effectively while promoting team collaboration.
- Oversaw food presentation, guaranteeing visually appealing dishes that met quality and consistency requirements.
- Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
- Accurately monitored inventory levels in order to accurately order supplies.
Food Service Cashier Lead
Universal Orlando
03.1990 - 12.1997
- Streamlined order assembly process by coordinating effectively between kitchen and service staff, resulting in faster order fulfillment.
- Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Achieved high levels of accuracy with cash handling tasks, reducing discrepancies and ensuring balanced registers.
- Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
- Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
Education
High School Diploma -
Cornerstone Correspondence School
Georgia02-1994
Skills
- Patience and empathy
- Reliability and punctuality
- Accuracy and speed
- Professionalism and courtesy
- Cash register operation
- Cash handling
- Cash handling expertise
Languages
German
Full Professional
Timeline
Cash Counter
Universal Orlando
06.2016 - 12.2022
Senior Vault Cashier
Universal Orlando
01.1999 - 06.2016
Assistant Food Service Manager
Universal Orlando
01.1998 - 12.1999
Food Service Cashier Lead
Universal Orlando
03.1990 - 12.1997
High School Diploma -
Cornerstone Correspondence School
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