Susanne Fuentes
Surprise,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Receptionist
West Valley Bible Church
Surprise, AZ
02.2008 - 06.2016
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Financial Counselor
Abrazo Maryvale Hospital
Phoenix, AZ
03.2001 - 11.2013
- Conducted comprehensive financial assessments with clients to identify their current financial situation and develop appropriate action plans.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Adhered to HIPAA regulations when handling confidential patient information.
Phone Center, Driver, Feeder Supervisor
United Parcel Service, UPS
Phoenix, AZ
06.1987 - 05.2001
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Education
Associate of Science - Paralegal Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZ06-2009
High School Diploma -
Glendale High School
Glendale, AZ06-1982
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
Glendale, AZSome College (No Degree) -
Western University
Glendale, AZSkills
- Scheduling
- Data Entry
- Organization skills
- Clerical Support
- Verbal and written communication
- Scheduling appointments
- Positive and professional
- Multitasking and prioritization
- Office Administration
- Meticulous and organized
- Strategic Planning
Affiliations
- Love People
- Teach children Good News Club
- Love my grandchildren
- Travel
References
References available upon request.
Timeline
Receptionist
West Valley Bible Church
02.2008 - 06.2016
Financial Counselor
Abrazo Maryvale Hospital
03.2001 - 11.2013
Phone Center, Driver, Feeder Supervisor
United Parcel Service, UPS
06.1987 - 05.2001
Associate of Science - Paralegal Studies
Maricopa Community Colleges - Phoenix College
High School Diploma -
Glendale High School
Some College (No Degree) -
Maricopa Community Colleges - Glendale Community College
Some College (No Degree) -
Western University
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