Susanne Gagnon

Cash poster 2009-2013

• Processed payment transactions accurately, ensuring timely updates to account records.
• Identified overpayments and processed refunds for insurance carriers and patients.
• Managed large volumes of data efficiently and with great care on daily basis.
• Accurately posted payments and adjustments both electronically and manually.
• Generated monthly billing and posting reports for management review. End of month balancing packets.
• Accessing many insurance websites to pull payment EOBS.
• Accessing clients bank accounts to pull daily payment transactions.

Team leader 2013 to 2015

• All the above mention
• Assisted in organizing and overseeing team assignments.
• Assisted in and trained the staff in payment posting.
• Help create spread sheets and documents on new posting procedures.

Supervisor 2015 to 2017

• Supervised daily operations, ensuring compliance.
• Monitored workflow efficiency, identifying process improvements.
• Conducted performance evaluations, providing feedback and support for staff development.
• Interviewed and hired employees.
• Assisted in developing training materials to streamline processes.
• Weekly meeting with vendors.

Reimbursement liason 2017 to 2026

• Oversee all posting for assigned clients
• Oversee spreadsheets and cash logs for staff and clients.
• Accessing bank statements and insurance websites daily.
• Daily balancing of payments.
• Solving any payment or correspondence issues for assigned clients.