Susanne Guajardo
Abilene,TX
Summary
Accomplished professional with over 12 years of experience in customer service and logistics with the Army Air Force Exchange Services as a warehouse receiving clerk conducting daily inventories, product pricing, and a supervisory role for receiving and shipment of key inventory. Notably with USPS for 5 years, I've Excelled in safe driving and efficient delivery, enhancing customer satisfaction and operational efficiency, and demonstrated expertise in package handling and fostering professional relationships. Proven ability in warehouse management and vehicle purchasing, showcasing a blend of hard and soft skills critical to dynamic business environments. Able to work on my own without supervision or instruction.
Overview
22
22
years of professional experience
Work History
Regular Rural Carrier
USPS, United States Postal Service
11.2021 - Current
- Handle sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Delivered mail along established route in rural areas.
- Conducted regular vehicle inspections before starting each day''s route, identifying potential issues before they became problematic.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Operating a postal vehicle for route delivery
- Gathering and organizing the days mail and parcels for my route in assigned case.
- Loading mail and parcels into mail vehicle for delivery.
RCA
USPS, United States Postal Service
02.2019 - 11.2021
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Picked up outgoing mail from letter boxes and in person from customers.
- Delivered mail along established route in rural areas.
- Demonstrated adaptability by covering other routes when necessary due to absences or scheduling conflicts.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Organized mail ahead of delivery runs for correct routing.
- Handled accurate cash payments for postage and incurred fees.
Vehicle Purchasing Agent
Pick N Pull
07.2016 - 11.2018
- Buying and selling vehicles.
- Data entry and filing.
- Receiving and inspecting vehicles.
- Communicating between buyers , auctions, vendors , tow services and customers.
- Vehicle Title work for Pick N Pull.
- Pay adjustments for tow drivers.
- Opening and closing purchasing.
- Preparing vehicles for sale and posting photos and ads on websites.
- Running company errands.
Customer Service Associate
Pick N Pull
02.2016 - 07.2016
- Maintained a high level of product knowledge, providing accurate information to customers.
- Cashier.
- Answering phones.
- Look up customers vehicle interchange list.
- Knowledge and recognition of car parts.
- Keeping office and outdoor area clean and up to environmental standards.
Warehouse Receiving Clerk
AAFES Exchange
09.2002 - 07.2014
- Improved warehouse efficiency by accurately receiving, processing, and organizing incoming shipments.
- Assisted in optimizing warehouse layout for efficient space utilization, resulting in better organization and improved workflow.
- Reduced errors in order processing by carefully inspecting received goods for damages or discrepancies and reporting any issues promptly.
- Ensured compliance with safety regulations by maintaining a clean and hazard-free work environment at all times.
- Processing , balancing and releasing invoices into the ASAP system.
- Inventory and accountability.
- Processing damaged and out of date products for credit.
- Filling customers special orders.
- Answering calls and questions for customers and other AAFES facilities.
- Contacting salesman and vendors to insure accurate delivery and pricing of products.
- Filing paperwork and mailing out documents.
Education
High School Diploma -
Ontario High School
Ontario, CA1996
Skills
- Safe Driving
- Professional relationships
- Package handling
- Efficient Delivery
- Warehouse shipping and receiving
- Customer Service
- Knowledge of ASAP system
- Purchasing and selling vehicles
- Knowledge of vehicle titles
- 20 years various retail experience
- Applying my knowledge to help cutomers
Timeline
Regular Rural Carrier
USPS, United States Postal Service
11.2021 - Current
RCA
USPS, United States Postal Service
02.2019 - 11.2021
Vehicle Purchasing Agent
Pick N Pull
07.2016 - 11.2018
Customer Service Associate
Pick N Pull
02.2016 - 07.2016
Warehouse Receiving Clerk
AAFES Exchange
09.2002 - 07.2014
High School Diploma -
Ontario High School
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