Susanne Maresca
Wilmington,NC
Summary
Highly motivated and result-oriented property management professional with a solid background in multi-family real estate operations and management, budgeting, capital improvements, human resources, team development and marketing. Demonstrated ability to manage and drive property growth in challenging areas. Possess strong verbal and written communication skills and enthusiastic dedicated leadership style. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Manager
Vivo Living Investments, LLC
09.2023 - Current
- Enhanced resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Communicated effectively with owners, residents, and on-site associates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Community Manager
Home Town America
09.2013 - 05.2016
- Selected by this independently owned and operated company with 66 resort style communities across the United States to manage Crescent Run a 330 home site active adult living community
- Supervised a staff of 12 employees, prepare and manage annual budget, prepare capital expense budget and service contracts
- Evaluated and corrected operational deficiencies of high operating expenses, low team morale improved leasing and maintenance service performance and social media exposure
- Reduced expenses by negotiating with vendors to ensure the best possible pricing
- Increased revenue by finding opportunities to generate ancillary income and implement rent increases
- Improve service to residents by providing detailed and systematic operating principles that focus on resident relations and motivated staff
- Awarded 'Most Improved Revenue' and 'Achieving the Best NOI' for 3rd Quarter 2013.
Property Manager
The Torino Group
10.2012 - 09.2013
- Recruited by this independent real estate development and professional property Management Company located in Southern CA and Phoenix (Metro), AZ to lead, manage, direct the leasing, marketing and daily operations for their 370 unit luxury community located in Tempe, AZ
- Increased NOI by 53%, Reduced operating expenses by 39%
- Decreased concessions by 8.4% and Increased Occupancy by 2% in first quarter of 2013 compared to first quarter of 2012 Increased NOI by 53%.
Business Manager
Lincoln Property Company
08.2006 - 06.2010
- Selected by the fourth largest property management company in the United States to lead, manage and direct the leasing, marketing, and operations of two luxury apartment communities consisting of 724 units in North Scottsdale, Arizona
- Implemented a strategic marketing plan that identified our target market, sharpened staff closing skills to 40% and improved curb appeal that lead to a 3% increase in occupancy
- Consistently maintained the highest rents and occupancies in our market
- Achieved and exceeded budget expectations four and a half years running
- Worked closely with residents to improve relations and identify needs and challenges and provide solutions to reduce turnover
- Slashed operating expenses by renegotiating vendor contracts and implementing par levels for maintenance supply inventories
- Reduced energy expenses by 30% by installing energy efficient CFL bulbs and timers in models, and all common areas
- This resulted in a $50,000 annual savings
- Placed first in the nation for achieving the most significant energy savings for the owners 'Green Initiative.' Awarded 'Business Manager of the Year' for outstanding performance in 2008.
General Manager
Equity LifeStyle Properties
08.2002 - 05.2005
- Chosen by this publicly traded company that owns and operates over 365 quality resort communities in 32 states to improve and manage the financial performance and operations of an active adult retirement community consisting of 512 homes in Manorville, NY
- Collected over $60,000 in delinquent residency fees in my first ninety days by individually meeting with every delinquent resident
- Improved resident relations by identifying and addressing each concern and rectifying each complaint
- Recruited, supervised and trained a new team and incorporated superior customer service plan that focused on attention to detail and empowering the team to go above and beyond resident expectations
- Supervised to completion the final phase of new home development and construction
- Obtained a New York State Real Estate Broker License to create a successful on-site Real Estate Sales office that improved new home sales by 20%
- Increased NOI an average of 9.33% each year
- Awarded 'Manager of the Year' 2003.
Education
High School Diploma -
Hampton Bays High School
Hampton Bays, NY05.1973
Skills
- Proficient in: Real Page, One Site, Yardi, Rent Roll, MRI, AMSI, Rent Manager, Manage America, Yield Star
- Adaptable
- Exceptional Oral and Written Communication Skills
- Performance driven with over 25 years of Property Management experience
- Proven ability to effectively handle multi-tasking and all levels of management responsibility with minimal direction
- Solid communication, time management, organizational and leadership skills
- Energetic, dependable, and self-motivated
- Financials and Budgeting
- Team Building and Development
Certification
- Property Management Certifications: Fair Housing, Leadership, Sales & Marketing, Financial Management, Personnel Management
Timeline
Property Manager
Vivo Living Investments, LLC
09.2023 - Current
Community Manager
Home Town America
09.2013 - 05.2016
Property Manager
The Torino Group
10.2012 - 09.2013
Business Manager
Lincoln Property Company
08.2006 - 06.2010
General Manager
Equity LifeStyle Properties
08.2002 - 05.2005
High School Diploma -
Hampton Bays High School
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