Susanne Maseda
LaBelle,FL
Summary
Hardworking Correctional Officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Correctional Officer
Florida Department Of Corrections
10.2021 - Current
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Arranged for medical and dental care of inmates.
- Identified facility openings and designated inmates to housing units.
Insurance Advisor
AllState
09.2019 - 10.2021
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, and boosting sales.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence, generating new clients..
Customer Service Supervisor
Chewy
03.2018 - 09.2019
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Assessed and authenticated customer exchanges, voids and returns.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategy to increase customer retention.
Education
No Degree - Psychology
Miami Dade College
Miami, FLHigh School Diploma -
Miami Lakes Educational Center
Miami Lakes, FL07.2007
Skills
- Disciplinary Action
- Inmate Supervision
- Head Counts
- Security Checks
- Control Room Maintenance
- Firearms Training
- Contraband Searching
- Public Safety
- Facility Inspections
- Inmate Population Control
- Detail Work
- Time Management
- Conflict Resolution Skills
- Safety and Security
- Armory and Key Control
- De-Escalating Conflicts
- Judgment and Decision-Making
- Defensive Tactics
- Safety and Security Enforcement
- Active Listening
- Microsoft Access
- Spanish Fluency
- Perimeter Patrol
- Firearm Safety
- First Aid Certification
- Microsoft Office
- Corrective Actions
- Detail-Oriented
- Self-Discipline
- Dedication
- Ethics
Certification
- Certified Correctional Officer, Florida Department Of Law Enforcement.
Languages
Spanish
Native or Bilingual
Timeline
Correctional Officer
Florida Department Of Corrections
10.2021 - Current
Insurance Advisor
AllState
09.2019 - 10.2021
Customer Service Supervisor
Chewy
03.2018 - 09.2019
No Degree - Psychology
Miami Dade College
High School Diploma -
Miami Lakes Educational Center