Susanne M. Finley
Redding,CA
Summary
Reliable customer-facing professional with retail, mailroom, and volunteer experience in fast-paced settings. Brings strong cash handling, customer service, teamwork, and time management skills, along with a clean, organized approach to daily tasks. Known for adapting quickly, following direction, and supporting smooth operations.
Overview
40
40
years of professional experience
Work History
Volunteer
Haven Humane Society
Anderson, California
09.2025 - 10.2026
- Supported shelter staff with animal care and daily kennel cleaning at Haven Humane Society.
- Fed dogs and cats following Haven Humane Society care routines.
- Provided walks, playtime, and gentle handling to support shelter animal enrichment.
- Cleaned bowls, bedding, and shared spaces to keep shelter areas sanitary.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Monitored animal behavior and reported concerns to Haven Humane Society staff.
Seasonal Sales Associate
Natural Wonders
Pleasant Hill, CA
10.1999 - 01.2000
- Greet and engage with customers
- Operated POS cash register, handling an average of [x] transactions daily, and counted the money in cash drawers to ensure accuracy
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Mailroom Clerk
Crown Zellerbach
San Francisco, CA
09.1986 - 05.1989
- Sorted incoming mail and distributed it within the building multiple times a day.
- Handled outgoing mail, ensuring it was processed efficiently.
- Transported mail to the post office for delivery.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
Education
AA - Art
Diablo Valley College
Pleasant Hill, CA05-1995
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Microsoft excel
- Microsoft word
- Cash register experience
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
Timeline
Volunteer
Haven Humane Society
09.2025 - 10.2026
Seasonal Sales Associate
Natural Wonders
10.1999 - 01.2000
Mailroom Clerk
Crown Zellerbach
09.1986 - 05.1989
AA - Art
Diablo Valley College