Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susanne Newhall

Bulverde

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

Premier Land
07.2024 - Current
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings for the sales team.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Stay At Home Mom

Self-Employed
01.2011 - Current
  • Care of 2 children on specific parts of coursework, improving their academic performance
  • Networked with other moms on social media while selling homemade items
  • Organize and oversee all of the activities needed for the day-to-day running of household
  • Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.

Sales Manager

Mitel
01.2009 - 01.2011
  • Coordinating the sales team by managing schedules, filing important documents and communicating relevant information
  • Store and sort financial and non-financial data in electronic form and present reports
  • Assist in the preparation and organizing of promotional material or events
  • Answered all incoming calls and respond to complaints from customers and give after-sales support when requested

Front Desk Manager

Wyndham St. Anthonly
01.2005 - 01.2007
  • Tending to guests' complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized
  • Maintaining front desk office supplies and equipment. Managing budgets, records, and contracts.
  • Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies

Spa Sales Coordinator

Hyatt Hill Country Resort and Spa
01.2004 - 01.2006
  • Provide information to guests and large groups regarding spa services
  • Ensure the spa operations run smoothly
  • Attend weekly sales meetings to coordinate group spa visits along with attending numerous bridal expo shows to promote spa revenue.
  • Develop the Spa’s marketing strategy and ensure a consistent image is being portrayed

Education

Bachelor of Hospitality Management - Hotel management

Johnson and Wales University
Providence, RI

Skills

  • Problem Solving
  • Teamwork
  • Communication
  • Persuasive influencer
  • Negotiation Skills
  • Listening skills
  • Customer service
  • Telephone etiquette
  • Problem-solving skills
  • Hospitality services
  • Guest relations
  • Client communication

Timeline

Front Desk Receptionist

Premier Land
07.2024 - Current

Stay At Home Mom

Self-Employed
01.2011 - Current

Sales Manager

Mitel
01.2009 - 01.2011

Front Desk Manager

Wyndham St. Anthonly
01.2005 - 01.2007

Spa Sales Coordinator

Hyatt Hill Country Resort and Spa
01.2004 - 01.2006

Bachelor of Hospitality Management - Hotel management

Johnson and Wales University

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