Susanne Nix
Watertown
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
School Bus Driver
First Student
08.2023 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Pattern Viewer
EVDense Holdings Company Inc.
06.2021 - 08.2022
- Read emails, text messages, and talking parent applications
- Tag negative and positive behaviors in each correspondence
- Flag extremely unhealthy or dangerous communication
- Maintain confidentiality for clients.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Advisor
Bob Johnson VW
08.2019 - 04.2021
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
BDC Agent
Davidson Chevy, GMC
10.2018 - 08.2019
- Make cold calls, send emails, and text messages
- Make appointments for the salesmen
- Follow up with customers after appointments
- Request customer feedback.
- Developed rapport with customers through attentive listening and personalized service recommendations.
- Communicated industry news and trends to management and dealership employees.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Worked with sales department to develop sales strategies and techniques.
Department Manager
Walmart
11.2015 - 05.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
Bookkeeper
Watertown Auto Repair/Watertown Roll Off
08.2014 - 07.2015
- Maintain communication with mechanics to ensure they have what they need as well.
- Completed tax forms in compliance with legal regulations.
- Input financial data and produced reports using Quickbooks.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Front Desk Associate/Optometrist Assistant/Contact Lens Technician
Vision Works Corp
08.2012 - 08.2014
- Answer phones, schedule appointments, input and update patient information, work with insurance companies for billing, file and fax paperwork, call and confirm patient appointments, fulfill office supplies requests, as well as contact lenses.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Entered and updated sensitive customer information during check-ins and room changes.
- Contributed to revenue growth by upselling rooms or promoting additional services when appropriate.
- Asked customers questions to meet special requests.
Server
Olive Garden
04.2011 - 04.2012
- Greet customers, requests and submit customers' orders, serve drinks and meals, make salads, breadsticks, offer wine pairings with meals, cash out customers, and give an overall comfortable and enjoyable dining experience.
ATM/Vault Teller
KeyBank
05.2008 - 03.2011
- Order cash for vault, balance clients' checkbooks, create new client accounts, as well as offering additional products.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for clients daily.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Facilitated smooth customer interactions by efficiently processing requests for large currency transactions.
Education
Associate of Applied Science - Psychology
Monroe Community College
Rochester, NY12.2023
Diploma -
Watertown High School
Watertown, New York06.2003
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
- Passenger Management
References
- Stephanie Dickerson, 315-771-8464
- Marina Styrodel, 315-778-4657
- Laura Perkins, 315-263-8866
Timeline
School Bus Driver
First Student
08.2023 - Current
Pattern Viewer
EVDense Holdings Company Inc.
06.2021 - 08.2022
Service Advisor
Bob Johnson VW
08.2019 - 04.2021
BDC Agent
Davidson Chevy, GMC
10.2018 - 08.2019
Department Manager
Walmart
11.2015 - 05.2018
Bookkeeper
Watertown Auto Repair/Watertown Roll Off
08.2014 - 07.2015
Front Desk Associate/Optometrist Assistant/Contact Lens Technician
Vision Works Corp
08.2012 - 08.2014
Server
Olive Garden
04.2011 - 04.2012
ATM/Vault Teller
KeyBank
05.2008 - 03.2011
Associate of Applied Science - Psychology
Monroe Community College
Diploma -
Watertown High School
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