Susanne Rankin
Louisville,KY
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Corporate Account Sales Coordinator
Randstad USA
08.2022 - 10.2024
- Assist sales team, process customer purchase orders, verify inventory availability with affiliates and manufacturers, negotiate transit costs for direct shipments, verify sales quotations, provide lead times to customer, tracking daily of all orders to insure on time delivery to customers
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Administrative Assistant/Receptionist
Robert Half
11.2021 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Customer Service/Pharmacy Technician
Chewy
01.2020 - 03.2021
- Assist pharmacists in the practice of pharmacy, in accordance with state, federal, and company policy
- Interact with customers via inbound calls, outbound calls, emails, and other communication platforms
- Make and receive inbound calls to veterinary offices to resolve customer discrepancies
- Enter pet and drug information into pharmacy system, ensuring information is entered correctly and efficiently
- Adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Complete special assignments and other tasks as assigned
Purchasing Coordinator/Sales Support
Directec Corp.
03.2019 - 12.2019
- Provide quoting support, pricing, sourcing and order entry functions for the sales team in order to provide exceptional Customer Service/Relationship Building
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Monitored all purchase requisitions and handled adjustments with vendors.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Facilitated resolution of vendor disputes and discrepancies.
Legal Project Specialist
ResCare, Inc
12.2016 - 11.2018
- Managed all incoming subpoena and attorney requests for medical records and employment records for 43 states
- Making certain that all medical and employee records are HIPAA compliant prior to disclosure
- Assisted Legal team with research and discovery of medical and employment records for litigation of lawsuits
Project Specialist -
Rexel USA, Inc
01.2013 - 12.2016
- Assist Project Managers with any tasks requested, including order entry, expediting, order tracking, handling returns and freight claims
- Reported regularly to managers on project budget, progress, and technical problems.
- Process product quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open communication by presenting regular updates on project status to customers.
- Learn and evaluate customer operations to aid in identifying customer objectives, requirements and preferences
Inside Sales/Customer Service
Rexel USA, Inc.
04.2011 - 05.2013
- Managed approximately 30 incoming calls, emails and faxes per day from customers. Processed customer orders by quoting product prices, delivery specifications and payment terms and by offering substitute products where appropriate and assists outside sales personnel by processing priority transactions
- Sells, markets, promotes, demonstrates products and increases business through product sales to new customers and through additional sales to existing customers
- Prospects for new accounts within a specified geographical territory
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Coordinated between billing department and customers to resolve problems.
Education
Associate of Science - Computer Science
Watterson College
Louisville05.1984
Skills
- Logistics Coordination
- Comprehensive Account Coordination
- Proficient Problem Solving
- Clear Oral and Written Communication
- CRM System Proficiency
- Project Status Management
Timeline
Corporate Account Sales Coordinator
Randstad USA
08.2022 - 10.2024
Administrative Assistant/Receptionist
Robert Half
11.2021 - 08.2022
Customer Service/Pharmacy Technician
Chewy
01.2020 - 03.2021
Purchasing Coordinator/Sales Support
Directec Corp.
03.2019 - 12.2019
Legal Project Specialist
ResCare, Inc
12.2016 - 11.2018
Project Specialist -
Rexel USA, Inc
01.2013 - 12.2016
Inside Sales/Customer Service
Rexel USA, Inc.
04.2011 - 05.2013
Associate of Science - Computer Science
Watterson College
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