Susanne Ringer
North Canton,OH
Summary
Dedicated Lead Teller with expertise in cash handling, compliance management, and customer service. Proven ability to resolve inquiries, detect fraud, and mentor new staff to enhance branch performance.
Overview
33
33
years of professional experience
Work History
Lead Teller
PNC Bank
North Canton, Ohio
11.2017 - Current
- Oversaw daily operations of teller line, enhancing customer service and transaction efficiency.
- Trained and mentored new tellers on banking procedures, fostering effective customer interactions.
- Ensured compliance with banking regulations and internal policies during all transactions.
- Managed cash handling procedures to ensure both security and accuracy.
- Conducted daily balancing of the bank's vault of daily cash for withdrawals and deposits.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Addressed customer inquiries and complaints, leveraging problem-solving techniques to improve satisfaction.
- Processed customer check orders, placed stop payment orders and conducted additional special services for customers.
- Provided ongoing coaching and feedback to tellers on their job performance.
Treasury Management Specialist
FirstMerit Bank
Akron, Ohio
10.1993 - 09.2017
- Managed account setups and maintenance for treasury services clients.
- Developed and maintained banking relationships with corporate clients.
- Facilitated training sessions for clients on treasury management tools.
Education
High School Diploma -
Guyan Valley HS
06-1985
Skills
- Treasury management
- Cash management
- Regulatory compliance
- Fraud prevention
- Client relations
- Client relationship
- Staff training
Timeline
Lead Teller
PNC Bank
11.2017 - Current
Treasury Management Specialist
FirstMerit Bank
10.1993 - 09.2017
High School Diploma -
Guyan Valley HS