Susanne Sansone
Phoenix,AZ
Summary
Supervisor Development Instructor Certified New Student Orientation Facilitator
Results-driven financial professional with robust background in providing comprehensive financial guidance to clients. Known for delivering tailored financial strategies that improve clients' financial health. Emphasizes teamwork and adaptability in achieving optimal results, with strong skills in financial analysis and client relationship management.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Lead Operations
Cloud Kitchens
07.2025 - Current
- Organize and complete several tasks simultaneously
- Communicate with kitchens, collogues and vendors
- Problem solving skills
- Positive attitude in an ever changing environment
- Move completed orders to central processing area
- Complete tasks, checklist and to ensure compliance with state and county
Caterer/Food Truck Owner
The Sassy Fig
09.2017 - Current
- CFPM Certified and food handlers card current
- Merchant services, credit/debit card processing, and mobile payment processing
- Self-starter marketed business to farmers markets, amphitheaters, festivals, flea markets and other small businesses
- Explained catering process to new clients
- Communicated with event locations for set up and break down
- Built relationships with local businesses for future events
- Researched potential new clients needs and requests
- Addressed opportunities and challenges for clients
- Lead team of chefs and serve workers for events
Customer Service Specialist Remote Position
NP Fullscript
01.2019 - 07.2019
- Address customers concerns via email chat, and phone
- Use empathic listening to assist patients and practitioners with product concerns & orders
- Provided detailed answers about platform, products, and account details
- Guided patients and practitioners through account set up
Financial Counselor I & II, Senior Financial Advisor, Senior Academic Counselor
University of Phoenix
2005 - 05.2016
- Assessed student requirements for program schedule, milestone process, academic and financial probation, re-entry to classes, on-line and in class workshops
- Created tentative financial plan for students for school related expenses and personal contribution
- Assisted students with utilizing resources to achieve best outcomes in school
- Be available foe students questions and concerns during administration hours and before class
- Use open-ended questions and empathic listening to uncover red flags and potential barriers to success in program
- Create program schedules and payment plans for personal contributions to best accommodate work schedule
- Comprehensively explain university policies and procedures for students
- Active listening to find potential red flags and uncover barriers
- Demonstrated online website and resources available to student
- Supported students from start to end of program with educational, personal and financial resources
- Educated students of school policies, payment plan regulations, and program guidelines
- Translated government and school regulations for students
- Spoke and meet with students for periodic check-ins to uncover barriers
- Taught online courses for leadership training
- Worked in a team environment on special projects
- Liaison for student concerns via email, telephone and in-person
- Maintained ad strengthen relationships with current students though honesty, active listening and empathy
- Data analysis and reporting of student retention rates to leadership
- Collaboration with students for complaint resolution
- Collaboration with Academic affairs with student code of conduct, supplemental standards
- Ensured student compliance with school policies and code of conduct
- Facilitated student with financial aid application process detailed oriented
- Designed and improved business processes
- Created change requests, implement change orders
- Created processes, archived historical information
- Identified trends, proposed solutions, workarounds, risk assessment, risk analysis, risk identification
- Executed budgets, payment processing, travel reimbursement, P-card, submitting hours, financial records
- Supported project managers of special project initiative for degree transfer
- Worked in a team environment on special projects
- Experience with Salesforce, and Workday
- Knowledge of Zendesk and other SaaS software Microsoft 365, MS Office, and Dropbox
Account Executive
Yelp
01.2016 - 01.2017
- Designed presentations for clients
- Facilitated clients training for website design for variety of businesses such as yoga, restaurants, and massage therapists.
- Advised how to create concise and accurate content for listing
- Demonstrated active listening skills
- Liaison for clients questions, concerns, and policies about company listing
- Demonstrated success in a constantly evolving, fast paced work environment Supported special project initiative for self serve advertising
Education
Bachelor of Science - Economics
Arizona State University
Skills
- Account verification
- Relationships and rapport
- Problem-solving
- Client counseling
- Telephone etiquette
- Retirement planning
- Professional relationship building
- Budget planning
- Portfolio management
- Payment negotiation
- Decision-making
- Client relationship
- Effective customer communication
Certification
- Supervisor Development Instructor
- Certified New Student Orientation Facilitator
- Apollo Corporate University
- University of Phoenix, Phoenix Campus
Timeline
Shift Lead Operations
Cloud Kitchens
07.2025 - Current
Customer Service Specialist Remote Position
NP Fullscript
01.2019 - 07.2019
Caterer/Food Truck Owner
The Sassy Fig
09.2017 - Current
Account Executive
Yelp
01.2016 - 01.2017
Financial Counselor I & II, Senior Financial Advisor, Senior Academic Counselor
University of Phoenix
2005 - 05.2016
Bachelor of Science - Economics
Arizona State University