Susanne Underwood
Lincoln Park,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tiger Den Server
Delaware North
03.2023 - Current
- Greet guests, provide menus, clearly communicate daily/monthly specials, answer questions about menu items, collect food and beverage orders, serve item ordered
- Accurately enter orders into the POS system
- Serve alcoholic beverages responsibly, request identification, and adhere to all alcohol service policies and procedures
- Prepare and deliver the check to guests at the table, accept and process the payment
- Collaborate with other restaurant servers and kitchen and bar staff
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Ensure all equipment and workspaces are clean, sanitized, organized, and working properly
- Ability to maneuver between tables and around corners
- Ability to lift, balance and move large food trays, weighing up to 35 pounds
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Riverside Coney Island
09.2020 - 04.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Often worked alone on shifts, promoting a self sufficiency for supporting kitchen staff and patron complaints.
Fleet Maintenance Office Manager
RSS Mobile Trailer Repair
08.2021 - 12.2022
- Responsible for all receivables, billing and invoicing
- Coordinated with customer about current projects, expected turnaround times and completed repairs
- Tracked parts inventory and reordered quantities as needed
- Update maintenance records for fleet, track PMs and FHWA inspections
- Ensure employee's adhere to customers requirements for repair standards
- Coordinate with customer for any accident claims and research to coordinate payment for 3rd party damages
- Oversee audit requirements and ensure standards were met
- Communicate with multiple vendors for orders, payments, and account issues
- Create and assign work orders for outside repair
- Track expenses and maintain budgets for every fiscal period
- Complete all financial reports for fiscal period requirements
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Utilized Microsoft Office Suite, especially Teams, Outlook and Excel.
Server Manager
Wild Coney & Grill
06.2014 - 11.2019
- Responsible for scheduling all wait staff
- Keep track of inventory
- Count drawers at end of shifts and reconcile shift reports
- Handle large amounts of money for daily and weekly deposits
- Interview potential employees
- Hiring new employees
- Set up training schedules for new employees
- Being able to cover shifts quickly and efficiently
- Help with any back of the house staffing/ inventory issues
- Order restaurant inventory for front and back of the house
- Maintain communication between employees and upper management
- Help settle any disputes in a timely and efficient manner
- Encourage and facilitate any additional training for the staff and lower level management
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Liaised between servers and upper management to address issues and manage challenges.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Branch Sales And Service Representative
PNC Bank
01.2017 - 06.2018
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Promoted products or services to each customer to consistently achieve sales targets
- Created member account profiles on organization's online banking program
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Identified sales opportunities and referred customers to branch partners in financial services
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Collected member loan payments
- Handled various accounting transactions
- Advised clients on mortgage, education and personal loans
- Maintained teller drawer to perform bank transactions
- Maintained friendly and professional customer interactions
- Executed wire transfers, stop payments and account transfers
- Processed exchange and foreign currency
- Organized, stocked and maintained teller window area
- Performed all transactions in cordial, efficient and professional manner
Lead Sales Representative
T-MOBILE
02.2013 - 06.2014
- Have a working knowledge of all cellular devices and services offered
- Right fit customers with services and products needed
- Responsible for large amounts of money
- Daily and monthly inventory checks
- Continue training on all new products and services as needed with new releases
- Proficient on multiple computer systems
- Continually achieving above and beyond company sales goals each month
- Troubleshoot customer issues with devices and plans
- Able to cross sell products to achieve top customer satisfaction
Server
Wild Coney & Grill
10.2009 - 02.2013
- Responsible for making sure all servers complete end of shift work
- Cleaning and restocking
- Take orders and up-sell menu items as needed
- Make sure all guests are served in a timely manner
- Complete understanding of menu and food preparation
- Follow health code guidelines for safe food service
- Always courteous, professional, and organized
- Help train staff for new locations as needed
Server
Good Eats
01.2008 - 07.2009
- Make sure guests are greeted in a timely fashion
- Take orders quickly and correctly
- Expedite orders to promote time management
- Responsible for cash register each shift
- Light inventory and stocking
- Be able to work multiple positions as necessary
Education
High School Diploma -
Trenton High School
Trenton, MI06.2006
Skills
- Customer Service
- Microsoft Office
- Multiple POS systems
- Genesis financial systems
- Financial Services
- Vendor management
- Supervising expreience
- Team member support
- Relationship management
- Effective customer upselling
- Bill computation
- Food safety
- Liquor, wine, and food service
Certification
- Food Handler Certification, TIPS, 01/01/23, 01/01/26
- MI- On-Premises alcohol certification, TIPS, 01/01/23, 01/01/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Tiger Den Server
Delaware North
03.2023 - Current
Fleet Maintenance Office Manager
RSS Mobile Trailer Repair
08.2021 - 12.2022
Server
Riverside Coney Island
09.2020 - 04.2023
Branch Sales And Service Representative
PNC Bank
01.2017 - 06.2018
Server Manager
Wild Coney & Grill
06.2014 - 11.2019
Lead Sales Representative
T-MOBILE
02.2013 - 06.2014
Server
Wild Coney & Grill
10.2009 - 02.2013
Server
Good Eats
01.2008 - 07.2009
- Food Handler Certification, TIPS, 01/01/23, 01/01/26
- MI- On-Premises alcohol certification, TIPS, 01/01/23, 01/01/26
High School Diploma -
Trenton High School
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